Birth professionals recognize that communication skills can make or break their success, and they are much easier to master in a supportive atmosphere. This session focuses on understanding people’s needs and interests more deeply, enhancing communication between caregiver and client, and utilizing advocacy skills. Multiple strategies are covered that are rooted in communication and negotiation studies, brain based learning research, and the nitty-gritty situations birth professionals face. Attendees are expected to interact and participate with others to gain confidence in using these new tools. The first two hours focus on listening skills. The third hour focuses on internal changes you can make to become a more effective communicator. The fourth hour adds negotiation and crisis management skills. (Confession – I LOVE teaching this workshop – my Bachelor’s degree is in interpersonal communication and I’ve taught some of these exercises in my college courses!)
Learning Objectives: At the end of the session, the learner will be able to:
- Explain the role of human beings in assigning meanings to other people’s behaviors.
- Create non-verbal behaviors that broadcast the attitude the speaker wishes to convey.
- Explain the difference between “autobiographical listening” and “true listening”.
- Discern with greater accuracy the facial expressions of other people.
- Illustrate the difficulties inherent in effective communication.
- List three statements to use when collaborating with hospital staff.
- List three ways to build affiliation with medical staff or parents.
- Outline the four steps to negotiate a conflict successfully.
After completion of this workshop, participants will receive a completion certificate worth 4 DONA CE's, which are accepted by all major birth support and education organizations.
Who Should Attend This Workshop? Doulas, midwives, home visitors, childbirth educators and any professionals where communication skills are critical to their success. While the perinatal setting is emphasized, these skills can be applied to any professional or personal interaction. Really.
What is the refund policy?
It is the responsibility of the participant to contact Amy Gilliland at email@example.com to let them know they are not attending. If you do not show up and do not send an email or written letter to cancel you will not receive a refund (emergencies will be handled individually).
Cancellation by February 22 will incur a $10.00 administrative fee; the rest of your tuition is refundable. Cancellations after February 23 are not refundable. Doulas and midwives who are called to a labor may receive a partial refund. My goal is not to keep your money; but for me to have an affordable event AND a flexible policy for people who may have to cancel to go to a birth.
Are any scholarships available?
Yes, some scholarships are available for people of color who would not otherwise be able to attend. Please contact Amy with a suggested amount that you can pay ($1 to $60) and your contact information. The more people who register, the more scholarships I can offer!
Is there a block of hotel rooms reserved?
There is a block of rooms at the Bismark Courtyard with a special group rate. The block will be released 4 weeks before event. When making your reservation remember to mention that you are with the Doula workshop group.