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Write The Future: The Future of Customer Experience


Wednesday, 2 November 2016 from 08:00 to 11:30 (GMT)

Write The Future: The Future of Customer Experience

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General Admission 43 Registrations Ended Free  

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We all know the advantage a digital strategy can give us in terms of finding new customers. But not only that, digital is increasingly being used to improve Customer Experience (CX) ensuring they have a great and meaningful interactions.

Companies stay ahead of the game by reinventing how to do business, interacting with their customers on new terms. But with so many new technologies out there and every 5th person claiming to be a “Digital Guru”, it can be difficult to know where to start.

So this is why we’re running a Write The Future event specifically aimed at businesses who know they need to be doing more, but not sure what.

If your service or product could in any way be improved or better experienced by your customers through digital, then this event is for you. If you’re losing market share to a start-up who’s killing it in a new space, then now is the time to act. Don’t be the grumpy black cab driver moaning because they’re losing custom to a more convenient, customer-centric service.

How’s this event different?

Learning is way more fun when you actually get to do something. In this workshop environment, you’ll have the option to talk to CX specialists, Digital Strategists, Marketers, and Technologists.

We will encourage creative thinking to discuss, concept, and design solutions for a series of creative problems that impact on your business. The ultimate aim is to create a better digital experience for your customers and to make your online efforts go further.


8:00 - Breakfast Served

8:30 - Adam Smith - The Future of Customer Experience

Setting the scene to get the room thinking. Digital isn’t just about marketing. It’s about connecting. How do you connect with both your prospects and customers to the level your brand values echo every touch point? It’s easily said, often planned, but rarely executed well.

9:00 - TBC

9:30 - Expert Workshop - Your chance to have private 10-minute one-to-one conversations with our team of experts, covering digital marketing campaigns, lead generation, customer experience and engagement.

Who should attend?

Anyone wanting to embrace Digital change but not sure how.

Anyone needing some help on how best to use digital to market their business.

Anyone looking to give a better customer service using online technologies.

Anyone wanting to learn how digital can get you more customers.

Who’s running the session?

We’re Rawnet, a multi-award winning global digital creative agency with a client list that includes a combination of major brands and more independent companies within the Berkshire/London area. For more info - go to

What else do I need to know?

The event itself is free, but you’ll need to register here and bring your ticket along.


There is plenty of free parking available and the venue is only a 5-minute walk from Ascot Train station.




Ascot Racecourse, Ascot, SL5 7JX



Do you have questions about Write The Future: The Future of Customer Experience? Contact Rawnet

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When & Where

Ascot Racecourse

SL5 7JX Ascot
United Kingdom

Wednesday, 2 November 2016 from 08:00 to 11:30 (GMT)

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We're a collective of commercially driven digital specialists, breaking new ground, engaging end-users and stealing market share for our clients.

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Write The Future: The Future of Customer Experience
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