WPSC Lunchtime Webinar | Building Bridges Between Acute and Long-Term Care

Event Information

Share this event

Date and Time

Event description
A webinar highlighting best practices in building stronger bridges between acute and long-term care.

About this Event

NOTE: This webinar will be held on the webinar platform Zoom. Zoom links will be sent to registered attendees the day prior to the webinar, as well as the day of.

The transition from the hospital to another in-patient setting is fraught with potential gaps in performance. Join two experienced post-acute partners who are passionate about building the bridges between acute and post-acute/long-term care. Much work has been done across Washington State to improve these bridges and patient safety. At the national level, reducing avoidable rehospitalizations has drawn much attention and the quality improvement work in this arena is robust. In Washington State, almost one out of five patients transferred to a lower level of care return to the hospital within 30 days. The only way to improve this outcome is through building strong partnerships that center on process improvement, consistent evaluation of the process, and strong two-way communication.

During this webinar, Lisa Evans and Chris LaFrenz will review the current landscape as it relates to expectations for the transitions of care, best practices of workflows between the acute and post-acute/long-term care setting as well as suggestions on how to measure success.

This webinar is appropriate for physicians, nurses, front-line clinicians, and other staff at acute, skilled nursing, long-term, and assisted living facilities, as well as transition teams, patient safety and quality officers, risk managers, social workers, EMTs/paramedics, patient advocates, and anyone with an interest and concern for building stronger bridges between acute and long-term care.

COST: This webinar is free to WPSC members on staff at any of our member organizations, or for a small fee for non-members. Member list available here: www.wapatientsafety.org/our-members.


Lisa Evans is the Regional Director of Operations for HCR ManorCare, with oversight for skilled nursing facilities in Washington and Colorado. Lisa has served in her Regional Director role for the past 5 years and has been with HCR ManorCare for 10 years. Prior to joining HCR ManorCare, Lisa was the Senior Administrator of Richmond Beach Rehab in Lynnwood for 11 years. In her 25 year career as a Nursing Home Administrator, Lisa has obtained several Baldridge Quality Awards at the Bronze and Silver levels. She has been a long-time Washington Health Care Association leader, having served as the co-chair of the WHCA Quality Improvement Committee beginning in 2013. She also served as co-chair of the WHCA Women in LTC Leadership from 2009-2013, and as WHCA Chapter 3 governor. Lisa currently serves as chair of the WHCA SNF Regulatory Issues Committee. Her knowledge and expertise related to nursing home quality, the QAPI process, and working with regulators and managed care organizations make her a valuable asset to the post-acute setting. Lisa is a graduate of Oregon State University, lives in Bellevue with her husband of 27 years and her 13 year old daughter. She stays busy with her passions of travel, enjoying good food, great wine and wonderful friends.

Christine (Chris) Lafrenz is the Chief Operating Officer of Daiya Healthcare, where she is responsible for the day-to-day operations of the company, supporting growth, strategic leadership and operational improvement. She has spent more than 30 years working to improve delivery and quality of services in post-acute care. Before joining Daiya Healthcare, Ms. Lafrenz served as the Vice President of Clinical Services for North American Healthcare from 2008-2019. Her thorough knowledge of the regulations combined with her extensive hands-on experience provide for practical, everyday solutions to the challenges facing care givers and facilities. Chris is currently serving on the Washington Healthcare Association SNF Quality and Regulatory Executive Advisory Committee and the Washington State DOH EQUIP (Education, Quality and Infection Prevention) steering committee. She has also served as a Senior Examiner on the Board of Examiners for the American Health Care Association's (AHCA) Quality Improvement Award, an award granted to the top performing facilities in the Nation. Chris has taught workshops nationally on a variety of subjects pertaining to post-acute care. Her depth of knowledge, breadth of experience and her communication skills have made her a sought after resource and advocate for facilities facing regulatory disputes, as well as for expert review and testimony for attorneys facing litigation in the Pacific Northwest. When Chris is not working she enjoys scuba diving, traveling and spending time with family and friends.

Date and Time

Save This Event

Event Saved