Free

WorldHost tm Helping Customers with Disabilities

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GLLAB Work and Learn Centre North Greenwich

Off Edmund Halley Way

Beside Emirates Airline Cable Car

North Greenwich

SE10 0FR

United Kingdom

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Event description

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An award winning one-day course to help you better understand the needs of customers with disabilities and provide excellent customer service to them. Know what to say, how to approach and support customers of all abilities. In many ways this is a unique course and will help make your CV stand out.

We run the course monthly in Royal Greenwich for Royal Greenwich Residents and it is provided at no cost to those wanting to improve their employment opportunities. Delegates will need to complete a Registration Form and provide their National Insurance number to access this training at no charge. Course materials are provided including a workbook and pen, all successful participants will receive a WorldHost Certificate and WorldHost pin/badge. The courses start at 9:30 (with Tea and Coffee for Registration) and end at 4:30 and delegates will need to attend all day to achieve certification

The Course will include practical sessions on:

  • The difference you can make providing excellent customer service for customers with disabilities.
  • Use of appropriate language – how this has changed over time
  • Awareness of our own feelings, misconceptions and biases
  • How to communicate effectively with disabled customers
  • How to make your customer service skills stand out in job interviews

To book a place on this course simply call Community Systems on 0208 782 1770 or email linda.ransome@communitysystems.co.uk

This course will be running monthly across the Borough. Please call Community Systems on 0208 782 1770 or email linda.ransome@communitysystems.co.uk for further information and to book yourself / a customer onto the next convenient course in Greenwich.

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Date and Time

Location

GLLAB Work and Learn Centre North Greenwich

Off Edmund Halley Way

Beside Emirates Airline Cable Car

North Greenwich

SE10 0FR

United Kingdom

View Map

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