Free

WORKSHOP: The Customer Journey Revolution

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Location

Location

THE CLUSTER

The Boardroom Level 17

31 Queen Street

Melbourne, 3000

Australia

Event description

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In this lunch & learn session, you’ll discover how we translated service design principles and contemporary CX frameworks into a flexible customer experience research program for brands such as Volkswagen, Bosch, AB InBev, Philips Lighting and Uber. We’ll take a deep dive into the Volkswagen case, showcasing how together with consumers, experts and business stakeholders, we co-developed ready-to-implement CX solutions.

You’ll have the chance to learn from others in small break-out sessions during which we will challenge you to rethink your current practices. And you’ll go home with your personal action list to build truly consumer-centered CX solutions.

Light lunch on arrival

12.00PM: Welcome & introduction
by Erica van Lieven (Managing Partner InSites Consulting)
12.15PM: Presenting the Customer Journey Revolution
by Christophe Vergult (Managing Partner InSites Consulting) and Jazer Ocfemia (Senior Research Manager InSites Consulting Sydney)
01.15PM: Interactive workshop & learning from other CX professionals
02.00PM: Wrap-up and Q&A
02.15PM: Closing & networking opportunities

Join this session, get inspired & find out yourself!

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Date and Time

Location

THE CLUSTER

The Boardroom Level 17

31 Queen Street

Melbourne, 3000

Australia

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