Free

WORKSHOP: The Customer Journey Revolution

Event Information

Share this event

Date and Time

Location

Location

InSites Consulting Sydney office

241 Castlereagh Street

Level 5

Sydney, 2000

Australia

Event description

Description

In this lunch & learn session, you’ll discover how we translated service design principles and contemporary CX frameworks into a flexible customer experience research program for brands such as Volkswagen, Bosch, AB InBev, Philips Lighting and Uber. We’ll take a deep dive into the Volkswagen case, showcasing how together with consumers, experts and business stakeholders, we co-developed ready-to-implement CX solutions.

You’ll have the chance to learn from others in small break-out sessions during which we will challenge you to rethink your current practices. And you’ll go home with your personal action list to build truly consumer-centered CX solutions.

Light lunch on arrival

12.00PM: Welcome & introduction
by Erica van Lieven (Managing Partner InSites Consulting)
12.15PM: Presenting the Customer Journey Revolution
by Christophe Vergult (Managing Partner InSites Consulting) and Jazer Ocfemia (Senior Research Manager InSites Consulting Sydney)
01.15PM: Interactive workshop & learning from other CX professionals
02.30PM: Wrap-up and Q&A
03.00PM: Closing & networking opportunities

Join this session, get inspired & find out yourself!

Share with friends

Date and Time

Location

InSites Consulting Sydney office

241 Castlereagh Street

Level 5

Sydney, 2000

Australia

Save This Event

Event Saved