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WORKSHOP: The Customer Journey Revolution

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London

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In this morning session, you’ll discover how we translated service design principles and contemporary CX frameworks into a flexible customer experience research program for brands such as Volkswagen, Bosch, AB InBev, Philips Lighting and Uber. We’ll take a deep-dive into the Volkswagen case showcasing how, together with consumers, experts and business stakeholders, we co-developed ready-to-implement CX solutions.

You’ll have the chance to learn from others in small break-out sessions during which we will challenge you to rethink your current practices. You’ll go home with your personal action list to build truly consumer-centered CX solutions.

09.00AM: Doors open
09.15AM: Welcome & introduction
by Daniel Teixeira (Managing Director InSites Consulting United Kingdom)
09.30AM: Presenting the Customer Journey Revolution
by Christophe Vergult (Managing Partner InSites Consulting Belgium) and Andrej Timoracky (Research Manager InSites Consulting United Kingdom)
10.30AM: Interactive workshop learning from other CX professionals
11.45PM: Wrap-up and Q&A
12.00PM: Closing & networking opportunities

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London

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