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WORKSHOP: Improving the Tenant Experience

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Thank you for registering for the WORKSHOP: Improving the Tenant Experience We look forward to seeing you there.

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Location

Location

Meeting Lounge (next to St Mary Magdalene Orthodox Church)

70 West 107th Street

New York, NY 10025

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Refund policy

Refund policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Sales Have Ended

Ticket sales have ended
Thank you for registering for the WORKSHOP: Improving the Tenant Experience We look forward to seeing you there.
Event description
Join us October 28 or October 29, 2021 for this one-day workshop to learn critical skills for providing an exceptional client experience.

About this event

The customer experience for tenants is everything! Property management involves staff behaviors—everything they do and say— and so every tenant interaction is an opportunity to show your value. In this modern, post-pandemic world, your future ROI depends on providing an Exceptional Customer Experience.

This one-day workshop will help:

  • Increase Tenant Retention
  • Improve Tenant Satisfaction
  • Solve Staff Morale Concerns

Who should attend:

  • Building Superintendents
  • Building Maintenance Staff
  • Support Personnel and Anyone who Engages with Tenants

Workshop attendees will:

  • Discuss and define an Exceptional Customer Experience and why is it important
  • Learn about Business-Critical Behaviors that most influence the customer experience
  • Uncover barriers to creating an Exceptional Customer Experience
  • Create a Customer Experience Action Plan
  • Role-play various scenarios and interactions with tenants

The Workshop facilitation will be bilingual - English and Spanish.

Seating is limited to ensure a valuable, interactive experience for all attendees.

SPECIAL BUILDING OWNER BONUS: 60-Minute, One-On-One Debrief Providing Insights From The Session!

________________________________________________________________________________________________

Presenters:


		WORKSHOP: Improving the Tenant Experience image

Jon Goodell, Bohemia Realty Group

Jon is a real estate broker with a background in behavioral psychology and 20 years of experience in the New York market advising owners and management companies to better understand the experience clients are looking for.


		WORKSHOP: Improving the Tenant Experience image

Danielle Geissler, Ph.D. and Ken Wagner, Ph.D. , ALULA

Drs. Geissler and Wagner are experienced business professionals with deep expertise in the science of human behavior. They will help attendees understand and pinpoint the most critical customer service behaviors needed, and what kind of daily environment managers and owners need to create to ensure that tenants enjoy repeated positive experiences.

Sponsors:


		WORKSHOP: Improving the Tenant Experience image

Location

Meeting Lounge (next to St Mary Magdalene Orthodox Church)

70 West 107th Street

New York, NY 10025

View Map

Refund policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Organizer Bohemia Reality Group and ALULA

Organizer of WORKSHOP: Improving the Tenant Experience

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