Join cross-cultural expert Kay Jones for an in-depth session offering practical strategies for strengthening your working relationships and achieving increased results with Chinese colleagues, customers, partners and suppliers.
Based on her over 20 years experience consulting with American companies doing business in China, Kay will share both the cultural "whys" behind how Chinese individuals and organizations behave, and how to improve performance (both yours and your company's).
Topics to be covered:
• Chinese communication style
• The vital importance of face – how to “give face” and prevent “loss of face”
• Guanxi – why you need it, and how to get it
• What Chinese look for in business partners
• Hierarchy and decision-making in Chinese organizations
• Dealing with the rapid pace of change in today’s China
• How to avoid conflicts with Chinese, and resolve them if they happen
• How to make meetings with Chinese more effective
• How to build strong working relationships with Chinese
• How to behave appropriately at meals and other social situations
• What to keep in mind if you travel to China for business
• What most bothers Chinese about the Americans they work with
Filled with case studies and practical examples, this seminar will be highly interactive. In addition to learning from Kay, the participants will have the opportunity to share and learn from a group of peers.
If you've recently started working with Chinese, this seminar will give you a roadmap for addressing key issues effectively. And if you have been working with Chinese for some time, this seminar will help you to organize your experiences so far and gain fresh perspectives on your current challenges.
Don't miss this opportunity to deepen your understanding of Chinese business practices and increase your effectiveness.
*A Chinese lunch will be served. Please let us know if you have dietary restrictions.
About Kay Jones:
Kay Jones has spent her career focused on global business, primarily working in the field of intercultural consulting, training and research. She has designed, managed and participated in a variety of projects for multinational clients, especially those that involve executive coaching, cross-cultural training, and multicultural team facilitation.
Prior to her consulting work, Kay worked for three years in Beijing, People’s Republic of China. There she coordinated the client activities of U.S.-China Industrial Exchange, Inc., which represented over thirty European and U.S. manufacturers of scientific and medical equipment in the China market. Administrative responsibilities, sales training, and trade shows required Kay to travel widely within China as well as to Germany, the U.K., Hong Kong, Japan, and Singapore.
At the beginning of her career, Kay worked with the non-profit Chicago Council on Foreign Relations in the areas of public relations and corporate fund-raising. Her educational background includes a dual degree in French language and Chinese studies from the State University of New York at Albany, as well as graduate work in international management. In addition to China and the United States, she has lived in Japan, France, and England.
Publications by Kay include an article, The China Syndrome: Westerners Learn to Read the Tea Leaves, which appeared in the Management Review. Together with Anthony Pan and Lynn Witham, she wrote Expatriate Predeparture Training, Onsite Consulting and Repatriation Training for the China Staff Training and Development Manual, published in Hong Kong. She also co-wrote the Preface for the second edition of Encountering the Chinese: A Guide for Americans, published by Intercultural Press, as well as a book entitled, Culture Shock! Beijing (Marshall Cavendish Ltd., 2008).
Kay is also a guest lecturer on global business strategy at the University of San Francisco.