$0 – $10

WMHDI November 2017 Meeting

Event Information

Share this event

Date and Time

Location

Location

Haworth, Inc. Corporate Headquarters

1400 M40

One Haworth Center

Holland, MI 49423

View Map

Friends Who Are Going
Event description

Description

Topic: Part 2 of Analyst Balanced Scorecard

Facilitated by Guy Charrette

How do you coach and mentor your staff to provide the highest quality customer experience? Reviewing individual scorecards on a regular basis is a key component of Quality Assurance. This part 2 workshop will expand on utilizing scorecards by providing actual Service Desk and Deskside Assistance scorecards and going through advanced exercises in analyzing them.

If you have scorecards, please bring a copy to enable discussion of Quality Assurance best practices at your table.

BIO:

Guy Charrette has almost 20 years of experience in IT leadership, most of which have been spent leading Service Desks in the retail, banking and automotive fields. Guy holds the following certifications: HDI Help Desk Manager, ITIL Foundations V3, STI Field Support Technician and STI Knowledge Management. He is currently leading the IT Service Desk at Volkswagen Group of America.


Lunch will be provided by Presidio.

Presidio logo

Share with friends

Date and Time

Location

Haworth, Inc. Corporate Headquarters

1400 M40

One Haworth Center

Holland, MI 49423

View Map

Save This Event

Event Saved