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Winning and keeping Customers for Life in this Digital Era.(One-day Intensi...

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Lagos, Lagos


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Winning and keeping Customers for life.(A Intensive Customer Service Training)

Aside the recent devaluation and the crash of oil price.The economy seems uncertain in a highly competitive environment such as Nigeria and the vibrant brands or companies can either stay consistent and stand the test of time or dissolve due to the economic pressure of our present day.

Despite the unpredictable economy your company has worked very hard and invested a great deal of money to develop an excellent product and service line. You have spent additional money on sales and marketing and now it is time to invest in the customer service so all your efforts will not be in vain because of poor customer service.

It might surprise you to discover that the number one reason that customers decide to quit doing business with you and start doing business with someone else has nothing to do with price or product.

In the overwhelming number of cases studied in a recent survey, up to 90% of the participants said the main reason they switched was because of dissatisfaction with some aspect of their customer service experience.

This Intensive Customer Service Training can give your entire customer service team a crash course in how to satisfy customers and keep them returning.

There is no mystery to providing great customer service;it is simply a combination of great people and great training. You provide the people, and we provide exciting,highly interactive training. We will enable your staff to communicate more effectively, listen with greater empathy,close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations.


Participants in the Intensive Customer Service Training will learn to:

  • Respond more effectively to customer complaints
  • Participate in a company-wide, customer-focused strategy
  • Practice active listening skills to develop helpful insights into client concerns
  • View client concerns with empathy and recommend value-building solutions
  • Respond to client needs with an emphasis on service and quality
  • Set high performance standards
  • Foster a strong team-oriented focus within their work groups

*This Training is in adherence with Harvard Business review on Exceptional Customer service.

Highlights/ Benefits
Duration: 1 day ( 10am -5pm)

ü Access to International training in our sister business school Germany

ü Access to Internationally affordable recognized digital certifications in 20 countries

ü Certificate of completion

ü Free online media /PR presence in strategic social networks for up to two weeks

ü Free 30mins Life /Business coaching after training

ü Great discount on the Business Performance Auditing of your notable company

ü Up to 20 percent discount on our Recruitment exercise and training courses

ü Free Asset Wealth management and Pre retirement training by Asset management, partners (Optional)

ü Classrooms fully equipped with AC.

ü Lunch Served

ü Certified and experienced trainers

ü Conducive learning environment (AC and Parking space)

ü Access to affordable cash flow management/ Business process software

Kindly pay for registration/ training fees to Diamond bank 0046996355 ;Acct name Seyiloked International limited .

Thank you and hope to hear from you soon

For booking and registration

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