The Sustainable Customer Relationship

Registration, breakfast and networking will begin at 8:30 a.m. Speakers will begin at 9:30 a.m. Sessions throughout the day to include the following:

Agenda:

8:30 am Registration and Breakfast

9:30 am Welcome and WICE Update

10:00 am Key Note Speaker:

Anda Ray, VP Environment and Chief Sustainability Officer - EPRI

11:00 am Coffee and Networking Break

11:15 am Transforming the Utility Customer Experience

Marisa Uchin, Director Regulatory Affairs and Market Development – Opower

12:00 pm Lunch

1:00 pm Panel: CRM in the Workplace

Moderator: LuAnn Scherer, Chief, Consumer Advocacy - NYS DPS

Panelists:

- Lori Acker, VP, US Marketing and Cusotmer Experience - National Grid

- Michael Murphy, Department Manager, Customer Operations - Con Edison

- Emily Small, Director, Customer Energy Solutions - NYPA

2:00 pm Coffee and Networking Break

2:15 pm Building Sustainable Confidence in CRM

Claire Steichen, Professional Development Coach

Clear Strategy Consulting

3:30 pm Gift Basket Raffle and Closing Remarks

As in years past, we will be coordinating accessory donations for Bottomless Closet and raffling off gift baskets to raise funds to donate to the organization. Please let us know if you are interested in contributing towards gift baskets to be raffled off and we can put you in touch with members who are helping coordinate. (Please contact the following for yoru organization (NYPA: Emily Alkiewicz & Evie Buckett, DPS: Jalila Aissi & Betsy Katz, Con Ed: Danielle Ellis & Rachel Friedman)

For special dietary needs, please contact info@wiceny by October 30th.

Happy Hour

WICE is hosting two upcoming happy hours!

On Thursday night we have reserved tables at Overlook in midtown Manhattan starting at 5pm (225 East 44th Street, between 2nd & 3rd)

On Friday, a happy hour will be held immediately following the event right next door to the venue at Vintage. (171 Main Street, White Plains, NY 10601)

Accommodations

WICE has reserved a block of rooms at the Cambria Suites - Downtown White Plains, located at 250 Main Street, White Plains, NY. Room rates at Cambria Suites are $145 for the night and include breakfast. Reservations must be made by October 22 to access the room rate. (http://www.cambriasuiteswhiteplains.com or 914-681-0500)

Transportation:

Public Transit: The New York Power Authority is a 5-10 minute walk from the White Plains Metro North Train Station.

WICE is currently exploring securing a van service from local Amtrak stations to aid upstate WICE members with attendance at the conference. Please contact info@wiceny.com by October 23rd to express interest in this service so that WICE can make necessary arrangements.

Contact Information

Have questions? Contact info@wiceny.com