£76.55 – £114.53

Why winning at customer experience can grow your business

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2000 Lakeside North Harbour

Western Road

Portsmouth

PO6 3EN

United Kingdom

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Why winning at customer experience can grow your business

Join industry leading experts for a one-day conference as they take you on a journey exploring why winning at customer and employee experience is crucial to growing revenue and driving customer loyalty, no matter how large or small your business.

Hear from our digital expert as they uncover why developing a customer friendly user experience in a highly competitive and ever changing digital landscape can grow your profitability. Discover top tips and easy wins you too can implement to create a great user experience.

Enjoy networking opportunities, ask our experts and exchange advice on how you too can energise your sales and improve your customer and employee experience.

Thursday 26th April 2018 9am-3.30pm

AGENDA & TIMINGS

9am: Refreshments and networking

10am: Growing sales revenue through customer and employee experience

11am: How to win at customer experience, The Old Mutual Wealth journey

12.15pm: Break for lunch & networking (buffet lunch provided)

1pm: 8 steps to delivering an outstanding digital user experience

2.15pm: Coffee break & networking

2.35pm: Awards expert August, reveal how Close Brothers have won multiple customer experience awards

3.30pm: Summary and close

SPEAKERS:

Kristy Davies-Sumpter, Managing Director, Zest Consultancy

Kristy Davies-Sumpter

Customer experience expert Kristy Davies-Sumpter will take you on a journey through the ever-evolving world of customer and employee experience, insights into what’s hot and what’s not and uncover how mind-sets and processes play a big part.

If being customer centric increases turnover and helps businesses achieve loyal customers and employees then why is everyone not doing it?

Christina Dolding Head of Customer Experience, Old Mutual Wealth

Christina will share the story of a five year journey her company has been on to embrace a truly customer centric culture. Understand the highs and the lows, as they went through a cultural change putting the customer at the heart of everything they do and how this approach resulted in their team winning multiple awards in 2016 across both employee engagement and customer experience.

Damian Rees, Director, Experience UX

Damian Rees

Join Damian to learn that great digital experiences don't happen by accident. Folllowing interviews with several key leading brands in addition to his 17 years experience in user centred design, Damian will share eight steps to delivering a great user experience in your business. Damian's goal is to make the world's online experiences frustration-free by 2020.

Donna O’Toole, Managing Director August

Donna O'Toole
Alex Marsh, Managing Director Close Brothers Retail Finance

Alex Marsh

Join Awards Expert Donna O'Toole and Close Brothers Retail Finance Managing Director Alex Marsh for an exclusive insight into how they shaped and delivered an award-winning employee experience whilst growing a new business and expert team within the Close Brothers Group. Discover how awards motivated, recognised, and rewarded a committed team who took an innovative approach to retail finance, and helped both customers and the business grow exponentially as a result.


Book today to secure your place on this highly informative conference to grow your business - sponsored by Lakeside North Harbour.



Directions to Lakeside North Harbour


For any questions or enquiries, you may have please get in touch with Gemma Newing of Zest Consultancy on 02380 001422 or alternatively drop us a line and we’ll get back to you on sales@zestconsultancy.co.uk

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Date and Time

Location

2000 Lakeside North Harbour

Western Road

Portsmouth

PO6 3EN

United Kingdom

View Map

Refund Policy

No Refunds

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