Sales Ended

Why They Buy - Why They Stay - Why They Become Raving Fans - October 27

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Holly Hills Country Club

5502 Mussetter Road

Ijamsville, MD 21754

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Your business depends upon clients and customers, new ones as well as returning ones. The #1 skill you need in business is sales, because if you can’t sell your products or services… no business.

First, you have to be able to speak the language of your prospect – to connect powerfully, authentically, with him or her. But the challenge doesn’t stop there. Once you get that “Yes,” do you stop speaking your prospect’s language?

No!

Again, you have to be able to speak the language, this time, of your new customer. Why? Well, because it costs five times as much to attract a new customer than to keep an existing one.

Wouldn’t you rather keep your customers?

Here’s another statistic: the probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20%. In addition, a customer is four times more likely to defect to a competitor if the problem is service-related than price- or product-related.

But it’s not just about keeping your customers happy so they don’t change sides and go to your competitor. Keeping them happy – turning them into raving fans – means more revenue, more profit, and more success for you and your business.

But let’s keep going deeper… along with creating repeat buyers, you also want to create raving fans.

According to the New York Times, 65% of all new business comes from referrals. That means on average, two-thirds of consumers make purchases because someone they know recommended a particular product or service.

See how important it is that you truly connect with your prospects and clients, and provide stellar customer service? Because there’s nothing like a raving fan to help you build your business.

The ½-day workshop, Why They Buy, Why They Stay, and Why They Become Raving Fans will open your eyes, give you powerful tools and strategies for sales and customer service, and possibly change the way you look at people and your business.

Why They Buy: They buy because of their values, what’s important to them, what they need. Basically, it’s all about them.

Why They Stay: Again, your work doesn’t stop when you make the sale. To truly be successful, you want to serve your customer, take care of them, make them feel like a rockstar. So they stay because of you.

Why They Become Raving Fans: Now let’s take it a little farther. You provide amazing customer service, your clients and customers are happy, and, in fact, they are so thrilled with you and your service or product that they tell the world about you. They become raving fans because of you AND them.

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Date and Time

Location

Holly Hills Country Club

5502 Mussetter Road

Ijamsville, MD 21754

View Map

Refund Policy

Refunds up to 1 day before event

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