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When Conflicts Arise: Effective Techniques to Deal with Challenging Volunte...

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Dover Town Library

56 Dedham St.

Dover, MA 02030

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When Conflicts Arise: Effective Techniques to Deal with Challenging Volunteer Situations

Conflicting situations inevitably exist in organizations and those could extend to interactions with volunteers. Pretending that things are running smoothly or avoiding confrontations can negatively impact the program and the people involved. Conflict is not always destructive - it becomes a problem when parties do not know how to handle it - but conflict can be seen as an opportunity for learning and growth.

In this workshop, we will explore the potential sources of conflict in challenging volunteer situations. Participants will assess their conflict resolution style and learn steps to evaluate and handle conflict productively. Interactive exercises, presentations and case studies will make this workshop a dynamic learning experience.

Learning objectives:

  • Understand potential sources of conflict and how to prevent them
  • Raise awareness of participants’ own style to dealing with conflict
  • Learn steps to solve conflict in a win/win style

Who should attend:

  • Any nonprofit staff or board member interested in learning about volunteer management

About the presenter: Claudia Lach, Lach Training & Consulting

Claudia Lach is an OD consultant, trainer, facilitator, and coach. Since founding her private practice in 2000, she has been working with individuals, teams and organizations to identify and generate the change needed to achieve desired outcomes. Her work focuses on leadership development, diversity and inclusion, strategic planning, conflict resolution, and teamwork. She partners with clients to create effective work environments based on respect, trust, and commitment where members think strategically and demonstrate high levels of motivation. As an expert in intercultural awareness/communication, she is skillful at exploring topics and creating action plans around issues of diversity and inclusion.

Claudia is a native of Argentina and can provide all services in English and Spanish. She holds a Master’s in Management from Lesley University, a Master’s in Museum Studies from City College of the City University of New York, and a B.A. in Education and Art History from Haifa University, Israel.

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Dover Town Library

56 Dedham St.

Dover, MA 02030

View Map

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