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Webinar - Three Essential Leadership Behaviors for Creating a CI Culture

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Organizations have been striving for decades to transform their cultures. Lean has delivered many effective systems, methods and tools to help with this, but continuous improvement methods and tools by themselves often aren't enough to create an authentic, lasting culture change. So what is needed?

In this webinar, we will identify what we believe (based on both research and the presenters' experience) to be three keys for creating an environment where genuine engagement and transformation can occur:

#1. Ask, Don't Tell (unless absolutely necessary)

#2. Listen with Interest and Awareness

#3. Check, Don't Assume

What leaders say, hear, ask, decide, do, value, and prioritize leave indelible marks on their employees long after face-to-face exchanges takes place. Over time, these marks define the environment where employees live and work. Each contact between leaders and employees adds to the body of implicit and unquestioned assumptions about what should be done or not done, said or not said, asked or not asked. Collectively, this creates the culture of the team, group, department and organization. Over time, it becomes clear to employees whether it's wise, safe, and really expected that they engage and take initiative in problem solving and continuous improvement.

These indelible marks also affect a leader's individual ability to engage employees in problem solving and continuous improvement. Each exchange with employees helps leaders create their own sense of themselves – both as leaders and as people. Does he follow through on what he says? Is she one of us or looking out for herself? Is it safe to tell what's really going on? Over time these perceptions become how employees see a leader. They have a strong impact on employees' willingness to speak up, step up, reach out, and take responsibility for making improvements.

Michael Orzen and David Verble will describe these three key behaviors as they teach and try to practice them. The presenters will share their experiences and explain why they believe these behaviors are essential for creating a continuous improvement culture.​​​


David Verble, M.S., has been a performance improvement consultant and leadership coach since 2000. Prior to that, he worked for North American Toyota for fourteen years, first as an internal change agent and later as a Manager of Human Resource Development at the plant and North American levels. He has been on the workshop faculty of the Lean Enterprise Institute in Boston for six years and has recently become a faculty member of the Lean Management Institute of India.

Michael Orzen CMA, CFPIM, PMP, LITP has been called the "Father of Lean IT." With more than 25 years' experience in coaching and consulting in the IT space, Mike's enthusiasm for continual improvement and Enterprise Excellence methods help build a healthy organizational culture throughout the enterprise as well as within IT. Mike has a proven track record of creating the conditions for sustaining positive change and engagement throughout the organization.

Members: FREE

Non-Members: $100 per person

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