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Webinar - How to Say Thank You?

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How to say thank you and make your donors feel good - backed by research

About this Event

Thank-you communications are the communications that donors pay the most attention to. They want to know that their gift has made a difference and that they have done something worthwhile. But what is the best way to tell them that their gifts have made a difference? What do donors want to feel after they make a gift? What is the minimum length of communication required to make donors feel better about their first gift? How often should we send out thank-you’s to make sure the good feelings are continuously sustained. What should we say in the thank-you? This webinar will provide you with answers to these questions, with practical examples so you can easily apply the learning. It summarises five exciting new experimental studies that we have conducted.

By the end of this webinar, participants will be able to:

1) Identify all the opportunities that you have to thank your donors during their communication cycle;

2) Prioritise the best ways to thank donors based on how many gifts people have made in the past;

3) Evaluate how to best frame the benefits created by the donation in the thank-you; and

4) Apply the learning to two pieces of thank-you communications from your organisation, one for someone at the beginning of their supporter journey and the other after they have become a loyal donor.

The session will be led by Professor Jen Shang, the world’s only Philanthropic Psychologist.

The lecture will be approximately 60 minutes in duration, plus up to 15 minutes of questions and answers.

You will receive a recording of the webinar afterwards which you will have access to for 30 days.

Difficulty Level 1: The concepts explained in this webinar are reasonably straightforward and the studies we refer to use reasonably simple A/B split designs. They should be conceptually and empirically very easy to apply. If you have never tried any of our webinars, we suggest that you start with this one to get your feet wet and understand our methods.

Other webinars in this series:

Webinar 1: How to Say Thank You?

Webinar 2: Building Donor Loyalty: Lessons from Research

Webinar 3: Introduction to Philanthropic Psychology

Webinar 4: Relationship Fundraising

Webinar 5: Christian Faith and Fundraising

Please see our Eventbrite profile to book the other webinars in this series or to see our other training and development opportunities, including residential masterclasses and online certificate qualifications: http://philanthropy-institute.eventbrite.com/

If you have any questions about this webinar, or any of our other training, please email emma@philanthropy-institute.org.uk, or call +44 (0) 1752 545706.

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