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Webinar: Getting Ready for a Volunteer Impact Measures Strategy Session

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Have you considered creating volunteer impact measures and don’t know where to start?

This webinar walks you through the prep for a successful, effective strategy session


• Do you have a strong volunteer program, but struggle to communicate its impact to others — especially funders and donors?

• Are you looking to expand your program and need a tool that facilitates decision-making?

• Does you need a reliable method for assessing volunteer program effectiveness?


Creating mission-based volunteer impact measures will resolve these challenges – but it’s not a simple process.


You’ll need to educate yourself on the measurement components, include and organize staff from multiple departments, communicate how volunteer activities link to organizational outcomes, and determine what types of data to collect.


This content-packed, interactive-webinar takes the guesswork out of creating a volunteer impact strategy session and streamlines the process so that you are ready and motivated to create this valuable evaluation tool.


Learn how to:


Quantify what you stand to gain from creating these metrics – and assess the time and funding you might be losing without it

Identify the staff most likely to inform the process

Select the plans and outcomes that will lead to high-impact metrics

Use a special logic model to create metrics that are relevant to volunteer activity

Plan an implementation timeline that encourages completion and accountability


*Your registration fee includes everything: a pdf copy of the slide deck, a strategy session prep list, and a volunteer metrics review handout. Deadline to register is June 15.

Spaces are limited. Claim your spot today!*


This webinar is based on the popular Twenty Hats behavior-based interviewing workshop. Here's what participants have to say:

The workshop was fantastic, a few of us afterwards were talking about how helpful it was. I already have ideas about how to make my future interviews better based on what we did at your workshop. Thank you for hosting it.

— Geoffrey Cohrs, Docent Coordinator, Smithsonian American Art Museum

I highly recommend Elisa’s Behavior-Based Interview Workshop to any volunteer manager (or staff!) out there. I have been interviewing volunteers for nearly a decade, but am always interested in learning new methods for old ways. I was blown away with the simple strategy for incorporating behavior-based questions into my interviews and loved the hands on work of creating questions using a real position description. The workshop was practical and productive and Elisa is a great facilitator!

— Abbey Earich, Volunteer Recruitment and Retention Coordinator

This workshop improved our interviewing techniques significantly and has already shown great results in identifying quality volunteer candidates. The workshop was engaging, with both general information on the techniques and work-shopping for your specific museum and challenges all built in. I highly recommend it.

— Maggie Sigle, Volunteer Coordinator

I really enjoyed this workshop. The Behavior-Based methodology makes you take another look at not only at how you interview, but how you are writing position descriptions, advertisements, and more. We have already begun utilizing this tool for our volunteer interviews. It is both fun and challenging to develop and we can already see an increase in the quality of answers we are receiving in our interviews. Thanks, Elisa!

– Lisa Marie Porter, CVA, Volunteer Manager

Our team is really glad we attended the Behavior-Based Interview Workshop with Elisa in November. She was so engaging and did a great job involving everyone in the workshop so you really felt like you were figuring out a strategy that was tailored to your own unique organization. We left feeling inspired and supported with new interview techniques we can’t wait to use!

–Brianna Rosettie, Visitor Experience Manager

The training had a great atmosphere that made learning the material quite easy. The information provided was definitely helpful so that our museum will continue to be more strategic about how our museum utilizes volunteers and setting up clear expectations.

—Sharyl Pahe, Interpretive Services Manager

Are you a CVA? This training may be used to meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential. One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management.

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