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Webinar: Creating Impact Indicators for your Corporate Days of Service

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Create metrics that illustrate impact and lead to greater volunteer engagement


With MLK Day and other days of service upon us, what will you say when you report back to your corporate groups on their day of service?

Will you brag about the number of meals served or backpacks filled, or will you demonstrate how those efforts improved the lives of your clients and made your work more cost-effective?

To tell the more meaningful story, you'll want to figure out just how to describe the group's success with strategic indicators of impact.

This brand new webinar is for volunteer managers who want to increase corporate volunteer engagement following a day of service event.


Learn how to:

Create impact indicators that are specific to day of service volunteer projects

Ensure that your indicators illustrate what corporate teams want to see

Recognize the difference between an output measure and a robust indicator

Use a special logic model that is relevant to volunteer activity

Select indicators that are practical and easy to track


Take the guesswork out of demonstrating impact for all of your future corporate volunteer events. Spaces are limited. Claim your spot today!


*Your registration fee includes everything: a pdf copy of the slide deck, a template for creating impact indicators, and a recording of the webinar. Deadline to register is Tuesday, Feburary 12.

Are you registering multiple co-workers? Email Elisa for group pricing info.


Volunteer Managers have great things to say about Twenty Hats

Here's what participants shared about the recent behavior-based interviewing training:

The interviewing webinar was great! Thank you! one of the best take-aways for me was the reminder to take a minute or several before rushing into an interview. I've rushed into too many and came away feeling it could have gone better on my end. Also the reminder to avoid the hypothetical scenarios and use the sandwich method gave good concrete ways to look at and execute the interview process. And finally, the encouragement I think we all need that it is ok to turn down volunteers and there are diplomatic/professional ways to do so.

Julie Booth, CVA


The workshop was fantastic, a few of us afterwards were talking about how helpful it was. I already have ideas about how to make my future interviews better based on what we did at your workshop. Thank you for hosting it.

— Geoffrey Cohrs, Docent Coordinator, Smithsonian American Art Museum


I highly recommend Elisa’s Behavior-Based Interview Workshop to any volunteer manager (or staff!) out there. I have been interviewing volunteers for nearly a decade, but am always interested in learning new methods for old ways. I was blown away with the simple strategy for incorporating behavior-based questions into my interviews and loved the hands on work of creating questions using a real position description. The workshop was practical and productive and Elisa is a great facilitator!

— Abbey Earich, Volunteer Recruitment and Retention Coordinator

This workshop improved our interviewing techniques significantly and has already shown great results in identifying quality volunteer candidates. The workshop was engaging, with both general information on the techniques and work-shopping for your specific museum and challenges all built in. I highly recommend it.

— Maggie Sigle, Volunteer Coordinator

I really enjoyed this workshop. The Behavior-Based methodology makes you take another look at not only at how you interview, but how you are writing position descriptions, advertisements, and more. We have already begun utilizing this tool for our volunteer interviews. It is both fun and challenging to develop and we can already see an increase in the quality of answers we are receiving in our interviews. Thanks, Elisa!

– Lisa Marie Porter, CVA, Volunteer Manager

Our team is really glad we attended the Behavior-Based Interview Workshop with Elisa in November. She was so engaging and did a great job involving everyone in the workshop so you really felt like you were figuring out a strategy that was tailored to your own unique organization. We left feeling inspired and supported with new interview techniques we can’t wait to use!

–Brianna Rosettie, Visitor Experience Manager

The training had a great atmosphere that made learning the material quite easy. The information provided was definitely helpful so that our museum will continue to be more strategic about how our museum utilizes volunteers and setting up clear expectations.

—Sharyl Pahe, Interpretive Services Manager


Are you a CVA? This training may be used to meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential. One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management.



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