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Webinar: Behavior-Based Interviewing for Reliable, Loyal Volunteers

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Screen for volunteers who will stay, engage, and enhance your program!

How would you like to master an interviewing technique that increases the retention and overall fit of highly specialized, high commitment volunteers ― volunteers like the docents, advocates, or group leaders that you need to sustain your program?


Behavior-based interviewing has been demonstrated to lower volunteer drop out rates and raise the average volunteer time commitment. It also increases the likelihood that the volunteers you bring on board will be reliable, cooperative, and motivated to do their best.


In this webinar, you will learn how to:

Craft behavior-based interview questions that zero right in on the competencies you seek – including professional skills and interpersonal strengths

Interview with behavior-based questions to achieve objective results

Evaluate a candidate’s responses to minimize the “maybe” zone and know which volunteers to bring on board


You can also expect to:

Get super-clear on the competencies needed for your volunteer roles

Know when to incorporate behavior-based questions – and when to retain traditional questions as appropriate

Address a candidate's "EQ," or emotional maturity


Behavior-based interviewing brings results:

This workshop is taught by Elisa Kosarin, CVA, and volunteer engagement expert who mastered the behavior-based interview method while recruiting and screening volunteers for a Court Appointed Special Advocates (CASA) program.

Using this interview method, Elisa's program experienced a the decrease in volunteer drop outs from 25% to 2%, andan increase in volunteers remaining 5 years or longer from 29% to 48%. Wouldn’t you like to see similar outcomes for your program?


Spaces are limited. Claim your spot today!*

*Your registration fee includes a pdf copy of the slide deck, a behavior-based interview "cheat sheet" and template for formulating new questions.


This webinar is based on the popular Twenty Hats behavior-based interviewing workshop. Here's what participants have to say:

The workshop was fantastic, a few of us afterwards were talking about how helpful it was. I already have ideas about how to make my future interviews better based on what we did at your workshop. Thank you for hosting it.

— Geoffrey Cohrs, Docent Coordinator, Smithsonian American Art Museum

I highly recommend Elisa’s Behavior-Based Interview Workshop to any volunteer manager (or staff!) out there. I have been interviewing volunteers for nearly a decade, but am always interested in learning new methods for old ways. I was blown away with the simple strategy for incorporating behavior-based questions into my interviews and loved the hands on work of creating questions using a real position description. The workshop was practical and productive and Elisa is a great facilitator!

— Abbey
Earich, Volunteer Recruitment and Retention Coordinator

This workshop improved our interviewing techniques significantly and has already shown great results in identifying quality volunteer candidates. The workshop was engaging, with both general information on the techniques and work-shopping for your specific museum and challenges all built in. I highly recommend it.

Maggie Sigle, Volunteer Coordinator

I really enjoyed this workshop. The Behavior-Based methodology makes you take another look at not only at how you interview, but how you are writing position descriptions, advertisements, and more. We have already begun utilizing this tool for our volunteer interviews. It is both fun and challenging to develop and we can already see an increase in the quality of answers we are receiving in our interviews. Thanks, Elisa!

– Lisa Marie Porter, CVA, Volunteer Manager

Our team is really glad we attended the Behavior-Based Interview Workshop with Elisa in November. She was so engaging and did a great job involving everyone in the workshop so you really felt like you were figuring out a strategy that was tailored to your own unique organization. We left feeling inspired and supported with new interview techniques we can’t wait to use!

Brianna Rosettie, Visitor Experience Manager

The training had a great atmosphere that made learning the material quite easy. The information provided was definitely helpful so that our museum will continue to be more strategic about how our museum utilizes volunteers and setting up clear expectations.

Sharyl Pahe, Interpretive Services Manager


Are you a CVA? This training may be used to meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential. One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management.



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