£90

Vulnerable Persons

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Island Consortium

Guernsey

Guernsey

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Description

Course Summary

This session will raise awareness of vulnerable people, the challenges they face when dealing with companies and discuss good practice when dealing with vulnerable customers.

Audience:

All employees

Course Content

  • Who is considered a vulnerable person?
  • What challenges can vulnerable people face when dealing with companies?
  • How can companies create better outcomes for customers?
  • Indicators to help you recognise a vulnerable person
  • What does good practice look like?
  • Practical Advice for working with vulnerable people.

Venue: This is session is scheduled to run in our Virtual Classroom, but if you would prefer to be in a training room, please let us know.

Trainer:

Paula Williams (IBITGQ GDPR, MBA, Dip Tertiary Tchg)Paula is the Managing Director of Island Consortium Training in Guernsey, a non-executive director for The Channel Islands Co-operative Society and Vice Chair for the Bailiwick of Guernsey Scout Association.As a trainer, Paula has experience successfully implementing business transformation initiatives and numerous change training programmes including mobile number portability at Vodafone, Australia, and FATCA at HSBC Private Bank, Guernsey.Over the past 2 years, she has been actively involved in implementing a range of new training initiatives, including the Guernsey IoD Board Readiness Programme, Advanced Certificate in Funds Administration and NED Apprenticeship Programme.Paula has an MBA in Strategic Management from Henley Business School and a Diploma in Tertiary Teaching. She is an active member of the NED Forum, Chamber of Commerce and Institute of Directors.



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Guernsey

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