The proliferation of separate communication channels makes collecting, aggregating, and analyzing customer interactions increasingly tricky. Without the right tools, data sharing, internal collaboration, and agent productivity also suffer. The 8x8 eXperience Communications Platform™ optimizes omnichannel customer experience with data-driven insights to deliver greater employee engagement in a work-from-anywhere world. With one integrated platform for customer engagement and employee communications, businesses can respond to customer inquiries while maintaining the context and content of each engagement as it progresses through the customer journey.