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Visitor Experience Conference 2017

Visitor Experience Group

Sunday, October 8, 2017 at 5:00 PM - Tuesday, October 10, 2017 at 1:00 PM (EDT)

Visitor Experience Conference 2017

Ticket Information

Ticket Type Sales End Price Fee Quantity
Conference Registration   more info Oct 9, 2017 Enter donation ($)
Welcome Event Oct 8, 2017 $50.00 $0.00
Post-Conference Evening Networking Event   more info Oct 9, 2017 $45.00 $0.00
Behind-the-Front-Lines Tour   more info Oct 10, 2017 $50.00 $0.00
Guest Experience Workshop   more info Oct 10, 2017 $50.00 $0.00

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Event Details

The Visitor Experience Conference returns October 8-10, 2017 in Philadelphia, PA. Join us for engaging keynotes, participatory panels, behind-the-scenes tours, networking events, and more! 

October 8

Welcome to Philadelphia Event, 5-9 pm 

Location TBD

Join fellow conference attendees for a evening of networking and pre-conference fun. Appetizers and beverages will be provided.

Space is limited, register early. 


October 9

Full Day Conference, 8 am - 5 pm:

Chemical Heritage Foundation, 315 Chestnut Street, Philadelphia 

Take part in panel discussions, interactive sessions, team-building ideas, and more. Visitor Experience professionals from a diverse range of institutions will discuss, current challenges, new ideas, and our theme The Next Step.  A light breakfast and dessert reception will be provided.

*The conference host site is Chemical Heritage Foundation, but additional panels will be located at the Museum of the American Revolution and the American Philosophical Society, both within walking distance. 

Post-Conference Evening Networking Event, 5:30 - 8:30 pm 

Reflect on your learnings of the day and continue discussions with new colleagues for an evening of networking. Additional details coming soon...


October 10

Behind-the-Front-Lines Tour, 8:30 am - 12:30 pm 

Immerse yourself in several Philadelphia museums and institutions as you go behind-the-scenes at 3 organizations in the Old City area.  You will meet with Visitor Experience professionals at each location and get an in-depth peek into their operations. 

Space is limited, register early! 


Guest Experience Workshop, 1:30 - 4:30 pm 

Join VEX and Guest Experience Management Services for a facilitated 3-hour post conference workshop. Participants will engage in interactive exercises and engaging conversations that will equip participants with the tools needed to implement change at their home institution. In addition, all participants will be asked to take part in a webinar 30 days following the workshop as additional support.


The Visitor Experience Conference is run by an all-volunteer committee. Funds support the annual conference and programming. The costs are kept at a minimum to ensure it remains as accessible for all those who wish to attend. 

If you have any special accomodations (dietary restrictions, mobility needs, etc.) please email us at so we can make the appropriate reservations. 

Have questions about Visitor Experience Conference 2017? Contact Visitor Experience Group
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When & Where

Chemical Heritage Foundation
315 Chestnut St
Philadelphia, PA 19106

Sunday, October 8, 2017 at 5:00 PM - Tuesday, October 10, 2017 at 1:00 PM (EDT)

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Visitor Experience Group

For more information, please visit:

Or email the committee at: 

  Contact the Organizer

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