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Verizon Employment Info Session - Thursday

University of Phoenix Chicago

Thursday, January 25, 2018 from 5:00 PM to 7:00 PM (CST)

Verizon Employment Info Session - Thursday

Ticket Information

Type End Quantity
Attendee Feb 19, 2018 Free  

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Event Details

Visit our partner, Verizon, as they host an exclusive event for University of Phoenix students to talk about their current employment opportunities in the Schaumburg/Rolling Meadows area. They have a number of openings for their Customer Specialist position which starts at $18.50/hour with a Sun-Thurs 10am - 7pm work schedule. Verizon offers a variety of impressive benefits and incentives.

Job Overview

As a Customer Specialist, you'll work in a fast-paced, intense, results-oriented environment. Your main responsibilities will be handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, troubleshooting service and equipment questions and identifying opportunities to sell additional wireless solutions to customers.

Responsibilities & Requirements 

As a confident, professional individual with a rich understanding of our technology and services, you’ll:

  • Take accountability for customer loyalty by providing a world-class experience for every customer
  • Provide world class comprehensive customer support to ensure customer concerns are resolved in a timely manner
  • Utilize troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance
  • Identify and assess customer needs based on interactions
  • Troubleshoot and communicate technical information clearly and concisely
  • Take accountability for and resolve all customer issues, including following up when appropriate
  • Engage in “soft”  solutions selling process to ensure customers are equipped with technology that meets their needs
  • Review customer account information while on calls to identify customer needs and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line)
  • Utilize tools and resources on every call to make appropriate solution recommendations to customers
  • Educate customers on the value-added benefits of products and services and explain how solutions can enhance the customer’s lifestyle and wireless experience
  • Identify  potential  churn and proactively work to enhance customer loyalty


Have questions about Verizon Employment Info Session - Thursday? Contact University of Phoenix Chicago

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When & Where


1701 Golf Rd
1701 Golf Road
Tower 2
Rolling Meadows, IL 60008

Thursday, January 25, 2018 from 5:00 PM to 7:00 PM (CST)


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Organizer

University of Phoenix Chicago

Whether you earn your degree online or in a classroom setting, you'll get the same benefits we offer all our students—a dedicated team of advisors, small classroom sizes and experienced instructors.  In addition to degree programs, many of our campus locations offer professional development workshops, computer labs and other resources designed to give you the support you need to accomplish your academic goals.  Our accessible education has made it possible for nearly half a million working professionals to earn their degrees. Start investing in yourself. Visit one of our locations near you today.

 

Location near you:

 

Downtown Chicago Learning Center

203 N. LaSalle St, Ste 1300

Chicago, IL 60601

 

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Verizon Employment Info Session - Thursday
Things to do in Rolling Meadows, IL Seminar Other

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