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Verbal Judo, TCOLE Course #3027

Tarrant County 9-1-1

Friday, September 8, 2017 from 8:30 AM to 4:30 PM (CDT)

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Type Remaining End Quantity
student 27 Tickets Sep 8, 2017 Free  

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Event Details

Verbal Judo, TCOLE Course #3027

Date: September 8, 2017

Time: 8:30am - 4:30pm

Cost: Free

Instructor: Joel M. Francis, Verbal Judo Institute

This course will be geared towards Telecommunicators.

  • How to use Words to achieve professional purposes and how to resist using

    language to express personal feelings.

  • How to control themselves inside so they can exert control on the outside.

  • How to employ empathy and “The Art Of Representation" to become Contact

    Professionals, maintaining self-control and staying in contact with the needs of

    the department and their audience - the public.

  • How to effectively deliver words that are on target by first understanding the

    receiver's point of view. This includes two distinct tactical approaches for

    dealing with difficult people: the "Eight Step Traffic/People Stop" and the "Five

    Step Hard Style".

  • “The Art Of Translation", to ensure that what we say is actually what we intend,

    and "The Art Of Mediation", delivering words in the form of a personal appeal,

    to achieve voluntary compliance from people who are under temporary

    emotional influences, ranging from despair and fear to anger and prejudice.

  • How to read others and diagnose a verbal encounter.

  • How to use the four appeals of persuasion and the twenty-four principles of

    street work.

  • The five conditions where words demonstratively fail and officers must move

    beyond words to physical force options.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY.

Have questions about Verbal Judo, TCOLE Course #3027? Contact Tarrant County 9-1-1

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When & Where


Tarrant County 9-1-1 District
2600 Airport Freeway
Fort Worth, TX 76111

Friday, September 8, 2017 from 8:30 AM to 4:30 PM (CDT)


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