FREQUENTLY ASKED QUESTIONS: EVENT NOTIFICATIONS: We put a lot of time and care into making this event amazing for everyone that attends. We are literally pouring our LOVE into it! As a heads up, you will receive four emails from Eventbrite (event software platform) consisting of confirmations and reminders. In addition, you will receive four emails from our reservation system which will be showing your spa treatment only. Please know that these emails are automated. Yes, it may be overkill on the communication, but we want to make sure all your questions are answered for the most amazing date ever! Can I use a Sunflower Spa Gift Card for payment? No, our software will not allow it. Can I book and pay over the phone with the Sunflower Spa for payment? Yes, however, we will be using the event software system to process your payment. We highly recommend that you book the ticket yourself on Eventbrite. Is gratuity included in the ticket price? Yes, gratuity is included in the ticket price. How can I contact the organizer with any questions? If you have questions about the event please email events@sunflowerspa.net or call 920.739.1235. When do I arrive for the event? Please arrive at your ticketed time. Will I be in a room with another person? Yes, if you booked the "Valentine's Day Couples" you will be in the same room with the person you are coming with. Do I have my preference for a therapist? No, due to the nature of the event we cannot accommodate gender preferences. Our Massage Therapist skills supersede their gender, our Sunflowers will ensure that you feel safe and relaxed with whomever you are scheduled with. Will I be dining alone or with others? All attendees will be socially distanced in our Retreat Room, where we have a dining room table and living room. Note: there are six people dining together at the same time at 3-4 different tables. What will I be eating? The Sunflower Spa will be preparing delicious Spa Cuisine prepared by our in-spa Chef Shelley. What are my drink choices? The Sunflower Spa is licensed by the City of Appleton to serve beer and wine. At this event, we will be serving microbeer, wine, sparkling water, coffee, and spa water. What do I wear? Wear whatever you are comfortable in. We encourage you to wear some warm socks so you can go shoeless when you enter the Retreat room. If it's snowing or raining we will ask you to remove your wet shoes or boots prior to going into our Retreat room. What does the Retreat room look like? Watch the video here: https://youtu.be/0f8EWe0WPWY What's the refund policy? No refunds. However, the ticket is transferable to someone else. Do I have to bring my printed ticket to the event? No Is my registration fee or ticket transferrable? Yes, please notify us of the transfer. There is no transfer fee.