USWDS Monthly Call: Journey Mapping & Service Blueprints (Jan 2021)

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Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need

About this Event

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It's a new year, a new administration, and as good a time as any to revisit the design principles that guide our work. On Thursday, January 21, join the U.S. Web Design System team to learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do—across interactions, and even across services. We hope you’ll leave the call with a fresh perspective on promoting continuity and starting with real user needs. This month's call should be of particular interest to anyone interested in user experience, customer experience, and the design decision-making process.

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. Don’t forget to set a placeholder on your personal calendar for our future events this year.

How to Attend

Thank you for your interest in this Digital.gov event. Please contact us directly at DigitalGov@gsa.gov if you need accessible accommodations to register or be able to attend the event.

Two important items!

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Please click "Register" to sign up and reserve your spot for the event.

This event will be held and recorded over Zoom for Government. For general questions about the tool, please review the Zoom computer and device requirements and FAQs. If you have specific questions or security concerns about Zoom for Government, please visit www.ZoomGov.com.

About Digital.gov

Digital.gov is the community-curated, government resource for best practices on designing, building, and deploying easy-to-use, online customer experiences, which empower federal agencies to create deeper connections with the public they serve. Digital.gov delivers knowledge-as-a-service to help transform government interactions with the public through community connections, education, and collaboration.

About U.S. General Services Administration (GSA)

The mission of the U.S. General Services Administration is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the government. One of GSA’s four strategic goals is to improve the way agencies buy, build, and use technology. To learn more about GSA or Digital.gov, visit gsa.gov or join the conversation on social media at @USGSA, @GSA_TTS, or @Digital_Gov.

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