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Using Insight for Improvement Virtual Workshops 2021 - Session 4

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Working in conjunction with NHS England and Improvement, PEN are delighted to announce 'Using Insight for Improvement' Virtual Workshops.

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		Using Insight for Improvement Virtual Workshops 2021 - Session 4 image

Working in conjunction with NHS England and Improvement, the Patient Experience Network (PEN) are delighted to announce our next series of 'Using Insight for Improvement' Virtual Workshops!

These are a series of online sessions where we plan to bring some of the excitement and best practice from this year's Patient Experience Network National Awards (PENNA_ to even more people!

Over each half day session we will be hearing from several of the PENNA 20-21 Winners and Finalists who have used feedback and insight to drive improvement in healthcare to showcase their work. We will also be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. Each event is focused on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.

Speakers and projects will be announced following the PEN National Awards on 18th September 2021.

These virtual events will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.

Outline Agenda

9:30 Welcome, introductions and agenda

9:45 Update from NHS England & Improvement

10:15 Break out 1 – Network and artefacts

10:30 Best Practice Presentations

11 :00 TEA and CAKE

11:15 Break out 2 – Discussion

11:35 Best Practice Presentations

12:05 Break out 3

12:20 Summary

12:30 Close

There is no charge for attending.

We know these will be popular events so please book your place soon to avoid disappointment.

Please could all delegates think about an artefact or something that symbolises their work with patient experience and be ready to share and discuss on the day. We’d love to receive images beforehand so we can create an artefact gallery!

If you have any questions please don’t hesitate to email events@patientexperiencenetwork.org

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