Friday, May 3, 2013 from 9:00 AM to 8:00 PM (EDT)
New York, NY
The first and only event of its kind focused completely on understanding and helping your customers. No thought leaders. No product pitches. Just customers.
For customer-centric people—customer service managers and agents, community managers, operations, and even founders & product managers—who are passionate about doing the kind of work that earns kudos from customers every day.
Featuring fine gentlefolk from:
- And more
- How to work customer feedback into your development process
- One exclamation point per email - tips for effective customer support emails
- Being part of your community as a strategic advantage
- Process for prioritizing, handling, and effectively responding to a crisis
- Many more
Plus! Bonus weekend activities!
Saturday, May 4th
10:15a - Meet in front of SoHo Hampton Inn
10:30a - Bus tour of NYC with speakers and attendees
12:00p - Tour of Heartland Brewery
12:30p - Lunch and beer (lunch provided free for "bonus weekend activity" ticket holders, but everyone's welcome)
Sponsored by these amazing companies: