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Usability Engineering for Enabling Documentation | April 26th - 27th | Calg...

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Location

Holiday Inn McLeod Trail South

4206 McLeod Trail South

Calgary, AB T2G 2R7

Canada

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Event description

Description

What is this training about?

This workshop is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behavior. All content is purely based on the sciences of human cognition, learning and behaviour patterns as well as psycholinguistics.

If you write anything to enable anyone, this workshop is for you. This workshop is for managers of writing teams as well as technical writers. To date we have certified over 2,000 specialists in Canada, USA and Europe.

Format

2-day Interactive learning environment with group dynamics and many exercises.

Start/finish times

Each day from 8:00 am to 4:00 pm

Each team works with their own flip chart and all skills building exercises are done in teams as well. Frequently we compare the team results and examine various usability aspects. This workshop is a rich and interactive learning experience you will not forget.

What you will learn

You will learn how to integrate optimal usability from a scientific behavioral perspective.

  1. Users, Readers and User Case Scenarios: User behaviors differ from reader behaviors. Enabling documents must align with user behaviors to measurably reduce the risk of performance errors.
  2. User Question and Answer Techniques: Enabling documents answer user questions. Learn to answer questions you never hear. Learn to anticipate user questions and apply the best answer strategy.
  3. Embedded Navigation with C-Links: Users need to navigate to answers, not search. Enabling documents strategically embed cognitive links to facilitate navigation.
  4. Voice Language and Reading Grade: Enabling documents must conform to specified usability grade levels. This measurably reduces the risk of comprehension errors.
  5. Notation and Cognitive Overload: Enabling documents require cognitive notation techniques that support the message. Learn how to apply the correct notation when required.
  6. Applied Science of Usability: Enabling documents must employ comprehension controls. Comprehension controls reinforce behaviors to minimize the risk of performance errors.
  7. PQA Document Engineering: Enabling documents such as procedures, processes, policies etc. must be mapped to match user question/answer patterns.
  8. Auditing for Usability and Workflow: Check your enabling documents for consistency and human factors compliance using the U-Map audit sheet.
  9. Usability Mapping Emails: As recommended by the International Association for Business Communicators (IABC).
  10. Quiz-Knowledge Check: Reinforce what you've learned about usability engineering of behavior guiding documentation. This quiz as another learning experience.

What you get

You will be rewarded with skills for a lifetime plus:

  • Exercise book – 160 pages in color with countless examples and exercises
  • Audit sheets
  • Framed Certificate and Registration as Usability Mapping Document Developer

What to bring

Just bring:

  • A willingness to debate and engage – to understand is to challenge
  • A love for life – Usability is about people
  • A smile from ear to ear

This event is hosted by CAT-i and presented by Klaus Hofer.

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Date and Time

Location

Holiday Inn McLeod Trail South

4206 McLeod Trail South

Calgary, AB T2G 2R7

Canada

View Map

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