$41.79

Understand Your Customer Behavior

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$41.79

Event Information

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Sakae Building

28 Tai Seng Street

Singapore, 534106

Singapore

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Eventbrite's fee is nonrefundable.

Event description
Be a step ahead of them in every of their buying decision and experience. Leaving them coming back for more and rave about you in every way.

About this Event

You want your customers to Love you. You want your customers to Rave about you to their friends and people around them.

Do you always think about how they feel about you and your company?

Do you always think about what do they think about your service as they part ways with you?

Do you always try to observe their expressions, body languages and second guess what they will do next?

There are times you get it correct, they left as a Happy Customers

there are times you didn’t, and they left slightly not satisfied, or even Unhappy customers.

And you are left with puzzled mind, trying to anticipate what they think, how they feel and perceive you and your brand?

It’s not just about delighting Your Customers with Customer Care

In this workshop, let us walk you through how to anticipate your customer’s thoughts through their behaviors. Know their next moves. Be a step ahead of them in every of their buying decision and experience. Leaving them coming back for more and rave about you in every way.

What will you Gain from this workshop?

  • Learn techniques on how to anticipate customer behaviours through their verbal and non-verbal ques
  • Know how to react to customer behaviours so that you know your next step
  • Tame Angry customers, turn them to become a friend

This workshop is Designed for ....

A wide range of professionals in the Sales, Marketing, Business Development and Customer Relationships functions but will greatly benefit:

  • Entrepreneurs and small business owners who need customer service
  • Sales professionals
  • Customer service managers.
  • Customer service representatives.
  • Customer relationship managers.
  • Customer support professionals.

Trainer Profile

Mavis is an entrepreneur and a coach. Being in the service industry for 14 years, she was awarded several accolades. Her latest accolade was Prudential Service Mark which marks excellent service, 100% customer satisfaction and100% repeat business.
Mavis is trained in various business and service excellence framework, communication skills and psychometric profiling tools. Coupled with the keen interest in studying people's behavioral, she helped various communities such as Toastmaster, alumnus and more, to conduct member's profiling, which helps the communities to better strategize their member engagement strategies. Hence, she is able to offer customer profiling data analysis.
Together with TRI Management Consultancy, they work together with companies to enhance their customer success strategies with service design blueprint, analyze engagements gaps, conduct trainings, workshops and talks, and create digital platforms that best suit the company's needs, culture and learning curves.
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Date and Time

Location

Sakae Building

28 Tai Seng Street

Singapore, 534106

Singapore

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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