€295 – €643.18

Two Day Service Design Bootcamp: October 2018

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Location

Location

Iconic Offices - The Greenway

112-114 St. Stephen's Green

#C

D02 HW71 Dublin

Ireland

Event description

Description

This is an intense two day course that will aid you in understanding service design.

Learn how service design theory and practices can be applied by teams to solve complex challenges in the design and development of innovative services. This workshop is an active and participatory introduction to the practices, tools, methods and core principles of Service Design.

How does it work?

We teach the core concepts of service design, collaborative practices and tried-and-tested tools. We’ll teach you how to undertake service safaris, identify pain-points in services and how systems and process can be optimised. We teach you how to use different ways to model and communicate information and plan how to transform services working with stakeholders. This course will give you a working knowledge of how service design can be applied in your day-to-day job and in projects that demand teams to unleash their expertise by working collaboratively to deal with complex service design challenges.

Who should attend?

  • Non-designers and professionals that do not necessarily have a background in design
  • Designers that have a background in UX or UI Design or another design discipline
  • Sectors: IT | Government | Public Services | Financial Services | Banking | Telecoms | Utilities

Whats covered in the course:

Day 1

01 Introduction to Service Design | What is service design? Why use service design? Who uses service design?

02 Planning Projects | What’s on My Radar | Stakeholder Maps | Needs Statements

03 Users and Ethnographic Research | Methods: Service Safaris | Interviewing

04 Scenarios and Painpoints | Methods: As-is-Scenario Maps | Empathy Maps

05 Problem Framing | Methods: Problem Statements Starters (How Might We…)

06 Ideation | Methods: Big Ideas | Prioritisation Grid

Day 2

07 Ideation | Methods: Storyboarding & User Stories (Agile Methodology)

08 Concept Development | Methods: Co-Design Workshops, Feature Cards and MoSCoW Prioritisation

09 Service Journey | Methods: Customer Journey Maps, Touchpoint Matrix

10 Service Blueprints | Methods: Service Blueprinting, Actors Map

11 Prototyping Services | Methods: Evidencing | Rapid Experience Prototyping | Paper Prototyping

12 User Testing | Methods: Resonance Testing and Think-aloud Walkthrough

13 Storytelling | Methods: Concept Posters and Microsites

14 Next Steps | Methods: Road-mapping

Workshop dates:

18th & 19th October

Costs:

Members €295

Non-Members €595

Booking closes Friday 5th October

About The Trainer

Peter Fossick is a seasoned design director specialising in service design, UX design and disruptive innovation using a range of approaches including design thinking, DesignOps and Lean Principles to deliver omni-channel, customer-centric experiences within the service-product continuum.

Peter is the former Service Design Program Director at IBM, a former Director of Strategic Design at Boston Consulting Group-Digital Ventures and now runs his own design consultancy and academy.

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Date and Time

Location

Iconic Offices - The Greenway

112-114 St. Stephen's Green

#C

D02 HW71 Dublin

Ireland

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