San Francisco, California
London, United Kingdom
Twin Cities Service Jam
The weekend of March 7-9, curious and creative types from across the Twin Cities will gather for the 4th annual Global Service Jam and the 2nd annual Twin Cities Service Jam.
The Global Service Jam is a weekend-long event where people from around the globe (100+ cities and counting!) who are interested in using a Service Design approach to problem solving gather to put those interests to work.
This is a weekend of Doing, Not Talking. Working in teams, you'll complete a service design project, from post-it to prototype, based on a secret global theme revealed Friday night.
If you're interested in Service Design, Design Thinking and Human-Centered Design, this is a great opportunity to discover new tools and methods and begin applying them immediately.
You'll meet great people, gain valuable new skills and have a lot of fun.
Friday, March 7, 6:00 - 10:00 PM
We'll meet and mingle, reveal the secret theme, brainstorm, pitch and form teams. Snacks and beverages will be provided.
Saturday, March 8. 9:00 AM - 9:00 PM
Jammers will develop their ideas though research, early prototyping and feedback. Light breakfast, lunch and dinner provided.
Sunday, March 9, 9:00 AM - 5:00 PM
More research and refining of prototypes. Projects will be uploaded by 3:00, followed by prototype presentations and celebration.
Who should come to a Service Jam?
Anyone interested in learning how to provide better service to their customers and constituents, in digital, telephone, bricks and mortar multi-channel environments.
Service Design is used in public and non-profit sectors to increase accessibility to efficiently-delivered services. And in the private sector to increase customer experience satisfaction and retention.
What should I bring to the Jam?
Bring your devices: laptop, tablet, phone. We'll provide everything else.
What does my registration cover?
Your focus is going to bring a new product or service to life in 48 hours. We'll provide all the food, snacks, coffee and water to keep you hydrated, satiated and motivated all weekend long.
When & Where
TC Service Jam Hosts
Laura Andersen, Brian Booth, Tom LaBounty, Taylor Larson, Elisa Poquette, Caitlin Rogers, Stuart Wainstock