$899

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Specific location to be announced

Washington DC Area

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Refund Policy

Refunds up to 30 days before event

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Is the pressure on to prevent customer churn and get more renewals, referrals and account expansions? You're not alone! This is a common struggle for Customer Success (CS) professionals around the globe.

SaaS businesses rely on "customers for life", but creating a network of loyal customers is becoming harder and harder as customers have more options and opportunities to churn. More options for your customers means securing renewals year after year is no longer just about your products. It's also about the interactions your customers have with you and the services you provide to help them experience unbeatable value and success with your products.

It takes CS professionals years of trial and error to learn what we can teach you in as little as two fast and focused days of in-person training. Our training is based on 20+ years of hard work and experience in the field to provide you the key knowledge and step-by-step actions that drive immediate and long-term value, growth and recurring revenue.

How it works:

  • Open to the public - anyone from anywhere can participate, individuals or teams are welcome.

  • You get fast, focused and highly interactive classroom style training from 9:00 - 5:00PM EDT on June 25 & 26, 2018 in the Washington DC area.

  • You get an expert instructor with hands-on experience leading the training with lots of stories and examples to make the content come alive.

  • You get immediate feedback and recommendations from your instructor while applying new knowledge and practicing new skills during training.

  • Plus you get our FREE post-training bonus of 3 group coaching calls worth $900. Coaching calls are 60 minutes each, 1 call per month for 3 months post-training, to reinforce learning and answer new questions that come up once you get back to working with your clients.

Course topics include, but are not limited to the following:

  • Examine the roles and expectations for CSMs in enabling and driving your customers' success.

  • Learn how to establish yourself as a strategic partner and trusted adviser for your customers right from the start.

  • Understand key processes and actions you should take as part of your CS playbooks before Go Live, at Go Live and post Go Live to secure renewals year after year.

Register today so we can save you a seat. Space is limited. If you register by April 15, 2018, you'll receive a 10% discount off the regular price of $899.

What are you waiting for? Give your knowledge, skills, tools and confidence a boost and breakthrough the CS challenges that are taking up so much of your valuable time and energy. In as little as 2 days, we'll teach you how to:

  • Lead customers through all phases of the relationship from initial contact through renewal year after year!

  • Significantly increase customer retention, referrals and account expansions by helping your customers experience a ton more value from your products and services!

  • Experience excellent relationships with your customers who will recognize and acknowledge your extraordinary value!

  • Be seen as the role model and hero in your organization for achieving extraordinary growth, revenue and customers for life!

Your success is important to us and your customers.

We look forward to getting to know you and earning your trust.

Tri Tuns: The global experts in Customer Success and Software Adoption.





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Date and Time

Location

Specific location to be announced

Washington DC Area

Refund Policy

Refunds up to 30 days before event

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