$199

Transformational Comm Center Leadership

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Medina County Sheriff's Office

555 Independence Dr.

Medina, OH 44256

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Refund Policy

Refunds up to 30 days before event

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Description

The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys to successful implementation, and offers specific ways to boost morale and improve retention, whether you're a supervisor, lead dispatcher, or someone with leadership potential.

Learning Objectives:

In this training class, participants learn proven ways to:

—Embody the habits of a successful leader

—Identify their personal leadership style

—Take actionable steps towards becoming the leader they want to be

—Create a culture of success at the dispatch center


Instructor Bio:

Adam Timm is a board-certified stress management consultant, author, and full-time trainer for the 9-1-1 industry. For over a decade, he was a 9-1-1 dispatcher for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage at his center.

Adam is a frequent keynote and breakout session speaker at NENA and APCO conferences around the country. He’s written two books, including the bestselling, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout. Adam’s third book, “O% Turnover: How the Best 9-1-1 Centers Drive Engagement, Boost Morale and Inspire High-Performance Culture,” includes case studies with directors and managers from PSAPs around the country. It is scheduled for release in 2019.

Visit www.thehealthydispatcher.com for more.

Adam presenting the opening keynote at the 2017 California NENA Annual Conference

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Date and Time

Location

Medina County Sheriff's Office

555 Independence Dr.

Medina, OH 44256

Refund Policy

Refunds up to 30 days before event

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