San Francisco, California
London, United Kingdom
Great Customer Service Excellence -Daily How to Win and Keep Customers Providing
customer service excellence is what will keep your customers coming back and it’s a daily responsibility.
Customer service excellence will give you the competitive advantage you need to
survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance
How You Will Benefit
- Deliver on a daily basis better, faster service and increase customer satisfaction
- Learn how to gain repeat business through focussed shift customer service
- Know what customers expect whenever they walk into our restaurant
- Increase your credibility with customers
- Manage stressful situations more effectively creating positive vibes
- Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
What You Will Cover
- The benefits of providing a standardise effective good customer service
- Focusing on developing the right customer service excellence plans and its implementation.
- How customer service creates ad safeguards daily revenue.
- Why customer satisfaction is based on perceptions
- Focusing on customers’ top expectations to save time and reduce stress
- Managing customer expectations by personality style
- Dealing with difficult customers
- Responding immediately effectively to specific customer behaviours
Who Should Attend
All front line customer service personnel including restaurant managers ,brand managers, banquet staffs , customer service trainers as well as managers who want customer service training in order to reinforce their skills and train their staffs to meet daily targets and continuously meet customer service excellence.
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When & Where
Cambodia Rep Office
Tell: +85516 979795 / +85512 505393