A$147

Train the Trainer for Customer Service

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The Western Australian Club

12 Saint Georges Terrace

Level 11

Perth, WA 6000

Australia

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Refund Policy

Refunds up to 7 days before event

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Description

Does your customer service program exist but is never used?

Has your organisation changed so quickly but the customer service program can’t keep up?

Is the customer service program becoming a priority but no one wants to take ownership of it?

The essential steps and support to get your new customer service program started, approved and implemented are all packed into this workshop.

This workshop brings together service leadership, operational awareness and learning and development, combined with research and benchmarking from some of the world’s leading customer service organisations into a solution that works across any industry of any size.

In this workshop you will be given the tools and support to:

  • create a customer service program for your organisation;
  • get the required support and approval for your customer service program; and
  • effectively implement the customer service program into your business operation.

Now is the right time for you to attend as your organisation might:

  • already be getting the results you need, but want to aim higher; or
  • be undergoing a strategic change or rebrand where customer service is a priority focus area; or
  • have just begun the journey towards customer service excellence; or
  • have other training needs, and want to apply a customer-focused approach to it; or
  • just want to see what's the latest in the market of learning design and development.

Training alone is not the only solution to transforming customer service. That's why participants to this workshop will receive the following:

  • Handbook of 52 weekly themes to focus on during customer service meetings and briefings.
  • Checklist of 35 justified questions to ask when considering engaging an external provider for customer service training.
  • Fact sheet of 10 features to include when developing a customer service coaching program in the workplace.
  • Plus a copy of the DIME Customer Service Matrix and Service Milestone Matrix.

This workshop is suited for anyone in the organisation who:

  • drives customer service initiatives;
  • works in human resources teams;
  • is looking to improve the relationship between external marketing and internal messaging;
  • has a passion for training design and learning;
  • runs their own business or is self-employed and wants to start thinking strategically about customer service.
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Date and Time

Location

The Western Australian Club

12 Saint Georges Terrace

Level 11

Perth, WA 6000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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