San Francisco, California
London, United Kingdom
Date: November 26th and 27th, 2016
Venue: ISKL Ampang Campus, Kuala Lumpur, Malaysia (M255)
Fees: EARCOS Members USD50
Non EARCOS Members USD150
Deadline for Cancellation of Registration: 12th November 2016
Registration Deadline: 19th November 2016
This training will help you to achieve better outcomes in difficult conversations with parents, staffs and students.
Student Learning Outcomes
How to conduct a 'difficult' conversation with dignity
How to deal with someone becoming frustrated and how to manage their emotional distress
Managing difficult parent behaviour. Strategies for managing yourself and them.
How to reduce stress in confronting encounters.
- Why people overreact
- Self-control factors in adults and young people
- How 'frustration tolerance' develops in people
- What to tolerate: sorting-out what to let-go and what needs your attention
- What people will do if you challenge them
- A step-by-step process to address 'a problem'
- How to tame tigers - effectively dealing with difficult or confronting behavior
- How to manage yourself in a stressful conversation
When & Where
I am Su-Yen Chan, the Professional Learning Executive from The International School of Kuala Lumpur (ISKL) and I manage the Professional Learning Events for ISKL.
Establish in 1965, ISKL is the first fully accredited international school in Malaysia. Over the years, ISKl had built its outstanding international reputation by balancing sound tradition for academic excellence with innovative approaches to teaching, learning, and expanding technology.
ISKL is a private, not for profit, parent-governed school accredited in the United States through the Western Association of Schools and Colleges (WASC) and the internationally through the Councul of International Schools (CIS). ISKl has no shareholders. We pay no dividends. Our only business is the education of your children.
Among the programs offered are Prep Reception (3 years old) to a High School Diploma, the International Baccalaureate diploma and Advanced Placement courses.