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Top Gun Technician Excellence: Beyond Diagnostics

Business Development Resources, Inc.

Thursday, February 15, 2018 at 7:30 AM - Friday, February 16, 2018 at 4:00 PM (CST)

Top Gun Technician Excellence: Beyond Diagnostics

Ticket Information

Ticket Type Sales End Price Fee Quantity
Registration - Early Bird
After January 15th, the registration fee is $995
Jan 15, 2018 $895.00 $0.00

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Event Details

Top Gun Technician Excellence: Beyond Diagnostics

Leverage your existing labor for higher profits.



Top Gun Technician Excellence: Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communications skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 


Key Topics Include:

  • Financial Dynamics of a Service Department
  • Client Service Mentality
  • Referral Generation
  • Seqkuence of Events
  • Discussing Options
  • Presenting Options

Who Should Attend:

  • Owners
  • Service Managers
  • Service Technicians
  • Dispatchers



Meet Our Trainer - Dave Consulo  

Dave Consulo brings 13-years of HVAC experience spanning the type of knowledge and expertise that can only be gained by starting at the ground-floor and rising through the ranks. Dave has a total of 15-years of management experience spanning 7 years in HVAC and 8 years in the Agricultural industry and has built a reputation as an effective manager that generates employee success and company profit.


What happens after I register? 


Once registered, the Event Team will be in contact with you via the email provided. You will receive a detailed Welcome Packet within 6-8 weeks of class. This will contain airport and hotel information, class agenda, what to do in the area and how to get around.  


You will be able to remain in contact with the Event Team for any additional questions or concerns before or after the event.  


Top Gun Technician Excellence is a 2 day class, it is important for you to arrive no later than the evening prior to class - registration and breakfast begin at 7:00 am! 





When will I receive my Welcome Packet?

Welcome packets will be sent out to all registered attendees 6-8 weeks prior to the event. This packet will include information to help you book your travel and accommodations.


Where can I contact the organizer with any questions?

For event questions, please notify Sarah Medina - Event Coordinator.

Phone: 206-870-1880 ext. 2170 / Email:


Can I update / cancel my registration information?

Yes, should you have an attendee change or cancellation, please notify Angie Swartz - Event Manager for BDR, Inc.

Phone: 206-870-1880 ext. 1120 / Email:


What is the refund policy?

For cancellations before January 15th, 2018 there is a $200 per person cancellation and/or transfer fee to move to another session. Note: New sessions may take place in a different location from session your originally registered for.

Cancellations received within 10 days of the class are non-refundable.


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Have questions about Top Gun Technician Excellence: Beyond Diagnostics? Contact Business Development Resources, Inc.

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When & Where

Dallas/Ft. Worth, TX

Thursday, February 15, 2018 at 7:30 AM - Friday, February 16, 2018 at 4:00 PM (CST)

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Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880



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Top Gun Technician Excellence: Beyond Diagnostics
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