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Top Gun Technician Excellence: Beyond Diagnostics on September 12-13, 2019

Business Development Resources, Inc.

Thursday, September 12, 2019 at 7:00 AM - Friday, September 13, 2019 at 5:00 PM (CDT)

Top Gun Technician Excellence: Beyond Diagnostics on...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Registration - Early Bird
After August 12th, the registration fee is $1095
Aug 12, 2019 $995.00 $0.00
Additional Attendee
After August 12th, the fee increases to $1000
Aug 12, 2019 $900.00 $0.00

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Event Details

Top Gun Technician Excellence: Beyond Diagnostics

 

Leverage your existing labor for higher profits

 

 

Top Gun Technician Excellence: Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communications skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

 

Key Topics Include:

  • Financial Dynamics of a Service Department
  • Client Service Mentality
  • Referral Generation
  • Sequence of Events
  • Discussing Options
  • Presenting Options


Who Should Attend:

  • Owners
  • Service Managers
  • Service Technicians
  • Dispatchers

 


 

Meet Our Trainer - Dave Consulo  

Dave Consulo brings 13-years of HVAC experience from the type of knowledge and expertise that can only be gained by starting at the ground-floor and rising through the ranks. Dave has a total of 15-years of management experience spanning 7 years in HVAC and 8 years in the Agricultural industry and has built a reputation as an effective manager that generates employee success and company profit.


 


What happens after I register? 

 

Once registered, the Event Team will be in contact with you via the email provided. You will receive a detailed Welcome Packet within 6-8 weeks of class. This will contain airport and hotel information, class agenda, what to do in the area and how to get around.  

 

You will be able to remain in contact with the Event Team for any additional questions or concerns before or after the event.  

 

Top Gun Technician Excellence is a 2 day class, it is important for you to arrive no later than the evening prior to class - registration and breakfast begin at 7:00 am! 

 


 

FAQS

 

When will I receive my Welcome Packet?

Welcome packets will be sent out to all registered attendees 6-8 weeks prior to the event. This packet will include information to help you book your travel and accommodations.

 

 

Where can I contact the organizer with any questions?

For event questions, please notify Ryann Mosher - Event Planning Coordinator.

Phone: 206-870-1880 ext. 3017 / Email: ryannmosher@bdrco.com



Can I update / cancel my registration information?

Yes, should you have an attendee change or cancellation, please notify Angie Swartz - Event Manager.

Phone: 206-870-1880 ext. 1120 / Email: angieswartz@bdrco.com

 

 

What is the refund policy?

For cancellations 30 days prior to event, there is a $200 per person cancellation and/or transfer fee to move to another session. Note: New sessions may take place in a different location from the session you originally registered for.

Cancellations received within 10 days of the class are non-refundable.

 

 

Visit us on the web @ www.bdrco.com

Have questions about Top Gun Technician Excellence: Beyond Diagnostics on September 12-13, 2019? Contact Business Development Resources, Inc.

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When & Where


Hilton Garden Inn DFW Airport South
2001 Valley View Lane
Irving, TX 75061

Thursday, September 12, 2019 at 7:00 AM - Friday, September 13, 2019 at 5:00 PM (CDT)


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Organizer

Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880

Email: info@bdrco.com

www.bdrco.com 

  Contact the Organizer

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