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The Service Edition: Think you know Customer Service, think again.

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Residence Inn by Marriott Calgary Downtown / Beltline District (Gerwing Room)

610 10th Avenue, SW

Calgary, AB T2R 1M3

Canada

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Event description
Understand how important customer service is for you business. Register today to learn tips and tools from the best in the business.

About this Event

While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just how important it really is to business success. After all, some companies with notoriously bad customer service continue to prosper.

In an organization that values customer service, employees in customer-facing roles are empowered to meet customer needs. It is not just about “being nice,” but also about empowering customer-facing employees to take positive and decisive action in the moment. In an organization that values customer experience, every single customer touchpoint, from advertisements to online purchases to in-person interactions, are animated by a consistent understanding of customer needs and goals.

Join us to hear from some of the best in the business as they establish customer service as the backbone for crafting exceptional customer experiences. Learn how personalization, professionalism, and accountability create the environment for customer service to flourish.

Speakers:

Agenda:

5:00pm - Arrival / Networking (light refreshments served)

5:30pm - Panel Starts

6:30pm - Networking

7:00 pm - Close

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Date and Time

Location

Residence Inn by Marriott Calgary Downtown / Beltline District (Gerwing Room)

610 10th Avenue, SW

Calgary, AB T2R 1M3

Canada

View Map

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