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Norfolk Police Department, 2nd Precinct

2500 North Military Highway

Norfolk, VA 23502

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Working in 9-1-1 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are happier on the job, feel more confident in their role, and make a bigger impact through their work. This presentation offers stories from the best comm centers around the country, and underscores the importance of resilience at both the personal and organizational level.

Learning Objectives:

o Understand the underlying cause of work-related vicarious trauma

o Identify three specific ways you can prioritize your personal success

o Learn how limit both your work stress and home stress and feel better

o Bring these tools and perspectives into your work day


INSTRUCTOR

Adam Timm is a board-certified stress management consultant, author, and full-time trainer for the 9-1-1 industry. For over a decade, he was a 9-1-1 dispatcher for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage at his center.

Adam is a frequent keynote and breakout session speaker at NENA and APCO conferences around the country. He’s written two books, including the bestselling, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout. Adam’s third book, “O% Turnover: How the Best 9-1-1 Centers Drive Engagement, Boost Morale and Inspire High-Performance Culture,” includes case studies with directors and managers from PSAPs around the country. It is scheduled for release in 2019.

FAQs

How can I contact the organizer with any questions?

Jeffrey Flournoy, Director- Eastern Shore of Virginia 9-1-1 Commission

jflournoy@co.northampton.va.us, 757-787-0909

Krista Kilmon, Senior Communications Officer- Eastern Shore of Virginia 9-1-1 Commission

kkilmon@co.northampton.va.us, 757-710-7236

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Norfolk Police Department, 2nd Precinct

2500 North Military Highway

Norfolk, VA 23502

View Map

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