The Power of Resilience: How to Beat Dispatcher Burnout @ Yarmouth PD

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The Power of Resilience: How to Beat Dispatcher Burnout @ Yarmouth PD

Join Adam Timm for this insightful 8-hour training class, filled with proven action-steps to help you thrive in your 9-1-1 career

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Yarmouth Police Department 340 Higgins Crowell Road Yarmouth, MA 02673

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Refunds up to 30 days before event
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TO PAY BY CHECK OR INVOICE: Please select "Pay By Invoice" or "Pay By Check" on the final Checkout screen of the registration payment process. Someone will be in touch with you to process your invoice.

Class Description: 

Working in 9-1-1 can be challenging, with vicarious trauma, long hours and difficult callers the norm.  It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are happier on the job, feel more confident in their role and make a bigger impact through their work. This presentation offers stories from the best comm centers around the country, and underscores the importance of resilience at both the personal and organizational level.

Learning Objectives: 

Participants will learn proven ways to:

  • Understand the cause of work-related vicarious trauma
  • Identify three specific ways to prioritize your personal success
  • Limit both work stress and home stress and feel better
  • Bring these tools and perspectives into the work day

Instructor Bio:

Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”

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Adam presenting at a recent 9-1-1 conference