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THE NEW  NORMAL:  ESSENTIAL  CUSTOMER  SERVICE SKILLS

Multiple Dates

Multiple Dates

THE NEW NORMAL: ESSENTIAL CUSTOMER SERVICE SKILLS

by MassHire Metro North Workforce Board

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    Location

    Online event

    Topics Covered: -Adjusting to COVID Safety Regulations -Safety Guidelines -Do’s & Don’ts -Conflict Resolution -Customer Service Skills

    About this event

    Dec. 2nd, 2020: 10am - 11am

    Dec. 9th, 2020: 2pm - 3pm

    Dec. 16th, 2020: Noon - 1pm

    Dec. 23rd, 2020: 10am-11am

    Jan. 6th, 2021: 2pm - 3pm

    Jan. 13th, 2021: Noon-1pm

    Jan. 20th, 2021: 10am-11am

    Jan 28th, 2021: 2pm-3pm

    The MassHire Metro North Workforce Board has launched a FREE virtual customer service skills training taught by our ABE/ESOL Specialist, Lauren McCann. The goal of the virtual training is to provide a customer-service focused training resource for Massachusetts employers who are reopening their customer-facing businesses. Participants of the virtual training will receive a certificate of completion that retail businesses could display to the public. We hope this serves as a resource for small to midsized businesses.

    Tags

    • Online Events
    • Online Classes
    • Online Business Classes
    • #training
    • #jobskills
    • #thenewnormal
    • #covid19
    • #covid
    • #coronovirus
    • #customer_service
    • #professional_development
    • #customer_service_training
    • #safety_and_health
    Event ended

    THE NEW NORMAL: ESSENTIAL CUSTOMER SERVICE SKILLS


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