Skip Main Navigation
Page Content

Save This Event

Event Saved

Looks like this event has already ended.

Check out upcoming events by this organizer, or organize your very own event.

View upcoming events Create an event

The NCAPFM Presents "Mediating High Conflict Disputes Featuring" BILL EDDY

North Carolina Association of Professional Family Mediators

Friday, September 13, 2019 from 8:00 AM to 4:30 PM (EDT)

Ticket Information

Ticket Type Sales End Price Fee Quantity
General Admission   more info Ended $180.00 $0.00
General + NC CLE   more info Ended $201.00 $0.00

Share The NCAPFM Presents "Mediating High Conflict Disputes Featuring" BILL EDDY

Event Details

A 6-hour approved CLE presentation

Not approved for CME credit


Registration Closes September 1, 2019 – Reserve your seat now!


Your training also includes a free copy of Bill’s book, High Conflict People in Legal Disputes!


"Mediating High-Conflict Disputes"


High conflict disputes are increasing in every legal setting. They often involve one or more individuals with high-conflict behavior, characterized by:

  • All-or-nothing thinking
  • Unmanaged emotions
  • Extreme behavior
  • Preoccupation with blaming others
  • Prolonged, unresolved conflict
  • Drawing in many other people
  • Draining energy, time and resources

Therefore, mediating high-conflict disputes requires more structure, but also more active involvement by the mediator and simple skills for the parties.

Bill Eddy will present an overview of his method known as New Ways for Mediation® -meaning new skills for clients to use during high-conflict mediation. These include someparadigm shifts from ordinary mediation and are not designed to replace what alreadyworks but rather to use when other methods like emotional exchanges and insight justdon’t work. This involves teaching the clients simple skills for asking more questions,setting agendas, agreeing jointly on each small step of the process, making proposals,asking questions about proposals and respectfully responding to proposals.

In this approach, storytelling about past behavior is discouraged and the focus is kepton the future. However, throughout this process, the mediator calmly demonstratesempathy, respect and neutrality for both parties, despite angry outbursts, surprise events, tears and rigid positions. The intended result is that the parties have less needto defend themselves, they work harder at finding solutions, and they are morecommitted to their own decisions.



8:00 – 9:00: Registration, continental breakfast, and networking

Morning: Managing High Conflict Personalities in Mediation

9:00 – 10:30: Five common personality patterns of high conflict behavior

  • Other mental health issues (depression, bipolar, substance abuse)
  • Right-brain and Left-brain conflict styles
  • Reducing client resistance to problem-solving

10:30-10:45: BREAK

10:45-12:15: Skills for Mediators: Connect, Structure, Educate

  • Managing your own anxiety in high-conflict cases
  • Managing client responsibility
  • Educating parties about standards and reality
  • Dealing with resistance to resolving disputes
  • Guiding the decision-making process

Skills for Clients:

  • Asking more Questions,
  • Making Agendas
  • Making and Responding to Proposals
  • Finalizing Agreements

12:15-1:15: LUNCH

Afternoon: Structuring the Process to Avoid Impasse

1:15-2:45: STRUCTURING a simple process to manage high-conflict clients

  • Step 1: Establishing the structure
  • Step 2: Guiding the parties to make their agenda
  • Step 3: Guiding the parties to make and respond to proposals
  • Step 4: Finalizing and revising their agreements

2:45-3:00: BREAK

3:00-4:30: Pre-Mediation Coaching and Coaching for BIFF Responses

  • Common Ethical Issues in High-Conflict Mediation


Ticket Prices:


$180.00 for General Admission without CLE credit


$201.00 for General Admission Attorneys requesting CLE credit

About the presenter:

William A. (“Bill”) Eddy is a lawyer, therapist and mediator, and the President of the High Conflict Institute based in San Diego, California. Mr. Eddy provides training on the subject of high-conflict personalities to lawyers, mediators, judges, mental health professionals and others. He has presented in over 30 of the United States, several provinces in Canada, Australia, New Zealand, England, Greece, France, Austria and Sweden.

As a lawyer, he is a Certified Family Law Specialist (CFLS) in California, where he has represented clients in family court for 15 years and provided divorce mediation services for over 20 years. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker (LCSW).

Mr. Eddy is the author of several books, including:

  • The Future of Family Court: Structure, Skills and Less Stress;
  • It’s All Your Fault!12 Tips for Managing People Who Blame Others for Everything;
  • High Conflict People in Legal Disputes;
  • SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder; and
  • BIFF: Quick Responses to High Conflict People
  • So, What’s Your Proposal?

He is the developer of the New Ways for Families® method for potentially high-conflict families, which is being implemented in several family court systems in the United States and Canada. He is also the developer of the New Ways for Mediation® method, which emphasizes more structure by the mediator and more negotiation skills for the parties – with less stress for all.

He taught Negotiation and Mediation at the University of San Diego School of Law for six years. He has served as a Special Master and as a Settlement Judge. He is currently the Senior Family Mediator at the National Conflict Resolution Center in San Diego, California. He is on the part-time faculty at the Pepperdine University School of Law and on the part-time faculty of the National Judicial College. He has been a Visiting Lecturer at Monash University Law Chambers in Melbourne, Australia for the past six years. He has presented at numerous judicial conferences and state bar conferences, and at international conferences for the Association of Family and Conciliation Courts. He is a founding board member of the Academy of Professional Family Mediators.

He obtained his law degree in 1992 from the University of San Diego, a Master of Social Work degree in 1981 from San Diego State University, and a Bachelor’s degree in Psychology in 1970 from Case Western Reserve University. His websites are: and


Have questions about The NCAPFM Presents "Mediating High Conflict Disputes Featuring" BILL EDDY? Contact North Carolina Association of Professional Family Mediators

When & Where

Starmount Forest Country Club
1 Sam Snead Drive
Greensboro, NC 27410

Friday, September 13, 2019 from 8:00 AM to 4:30 PM (EDT)

  Add to my calendar


North Carolina Association of Professional Family Mediators

The North Carolina Association of Professional Family Mediators (NCAPFM) supports the practice of family mediation and promotes professional excellence by providing quality continuing mediation education.  For more information, visit our website at

  Contact the Organizer

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.