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The Interactive Process and Determining Reasonable Accommodations

Department of Fair Employment and Housing

Wednesday, February 6, 2013 from 1:00 PM to 2:00 PM (PST)

The Interactive Process and Determining Reasonable Acco...

Registration Information

Registration Type Sales End Price Fee Quantity
Individual Ended $40.00 $0.00

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Event Details

A one hour course on the scope of an employers responsibility to explore and provide reasonable accommodations in California.


Tim Muscat

Phyllis W. Cheng is Director of the California Department of Fair Employment and Housing (DFEH). Appointed in January 2008 and unanimously confirmed by the Senate, she heads the largest state civil rights agency in the nation. The DFEH takes in, investigates, conciliates, mediates and prosecutes discrimination complaints against employers, housing providers and businesses throughout California. The Department enforces the Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act and Ralph Civil Rights Act. Under her direction, Ms. Cheng has transformed the Department into a proactive and innovative agency. The Department has automated appointment and right-to-sue systems, established telephone intake to be user friendly, and launched a cost-effective cloud-based case management system; developed a case grading system to better target resources; re-established a special investigations unit to address systemic discrimination; achieved an historic multi-million-dollar class action settlement regarding family leave; launched a new attorney-staffed mediation division to encourage out-of-court settlements; sponsored legislation and promulgated the Department's inaugural procedural regulations; partnered with numerous stakeholders to celebrate the 50th anniversary of the FEHA and other ongoing events; conducted outreach in person and via mass and social media to hundreds of communities statewide; developed partnerships with the University of California, Irvine and Davis, Schools of Law and other universities/colleges to train future civil rights lawyers and investigators; and introduced new resources to educate the public on civil rights compliance. In the process, the Department has reduced 50 percent of its overhead, while promoting training, retaining jobs and providing upward mobility for its staff. As a result, the Department's civil rights mission has flourished, customer service has improved, productivity has doubled, and substantial savings have been returned to the State's general fund.

Immediately prior to her current position, Ms. Cheng was of counsel at the Los Angeles office of Littler Mendelson, the national employment and labor law firm representing management clients. She was formerly a senior appellate court attorney to the Honorable Laurie D. Zelon, Associate Justice of the California Court of Appeal, Second Appellate District, Division Seven. Ms. Cheng also served as a deputy attorney general in the Civil Rights Enforcement Section of the California Department of Justice. Ms. Cheng began her legal career as an associate at Hadsell & Stormer, a Pasadena civil and human rights firm where she practiced employment litigation representing plaintiffs. Ms. Cheng was additionally a two-term member of the Fair Employment and Housing Commission (FEHC), where she served as vice chair, regulations committee chair, and ruled on nearly 80 administrative decisions. Among her published appellate court decisions are: Colmenares v. Braemar Country Club, Inc. (2003) 29 Cal.4th 1019 (definition of “physical disability” under California's FEHA is broader than that of the federal Americans with Disabilities Act); and Fair Empl. & Hous. Com. v. Super. Court (Las Brisas Apartment, Ltd. Partnership) (2004) 115 Cal.App.4th 629 (30-day statute of limitations period under Government Code section 11523 applies to writ of administrative mandate actions challenging FEHC decisions).

Before becoming a lawyer, Ms. Cheng founded and directed a citizens’ commission to address sex discrimination at the Los Angeles Unified School District, was Title IX coordinator and monitored a Title VII consent decree promoting women into administration in the school system. She was responsible for the passage of California’s version of the federal Title IX law (Ed. Code, § 200 et seq.) prohibiting sex discrimination in education. She was also a researcher on school desegregation at the RAND Corporation, adjunct faculty at tyhe University of California, Los Angeles (UCLA) Graduate School of Education, director of a mentoring program for at-risk minority girls at the University of Southern California (USC), and a debate panelist on KNBC-TV’s Emmy-winning “Free 4 All” program.

The State Bar of California recently named Ms. Cheng the 2012 Public Lawyer of the Year for being an exceptional lawyer, who has dedicated a significant portion of her career to public service. Ms. Cheng has been a member of the State Bar Committee of Bar Examiners and the executive committees of the Labor & Employment Law and Public Law Sections. She co-founded the Fair Housing and Public Accommodations Subsection of the State Bar’s Real Property Law Section. Ms. Cheng also edited both the California Labor & Employment Law Review and the Public Law Journal, is an attorney editor of two chapters of Employment Litigation (The Rutter Group California Practice Guide, 2009-current editions) and a chapter contributor to an upcoming California Fair Housing and Public Accommodations Practice Guide (The Rutter Group, California Practice Guide, in progress), authors a regular column on cases pending before the California Supreme Court, and provides a free case alert service on new labor and employment law decisions to thousands of practitioners. She has additionally published widely in both legal journals and newspapers. Ms. Cheng further served on the California Commission on the Status of Women and the Interagency Coordinating Task Force on Early Intervention.

Participants Will Receive

- Certificate of Participation

- One hour MCLE credit

- One hour HRCI credit

Frequently Asked Questions

How do I get the link to access the webinar?

After the purchase of your ticket, you will receive a thank you email with a link. Click on the link and complete the registration process. You will receive a confirmation email indicating that you are registered for the webinar.

ØHow long do I need to attend to recieve a certificate?

Attendees who participate during the entire webinar will be credited with a certificate.

I did not receive an email confirmation, what should I do?

Check your spam or gray mail folder, in case it was misdirected. If you are unable to find it, email to have it resent. Please include the name and email address used to order the tickets.

What should I do if I need a reasonable accommodation?

Please send an email to or call Jennifer Harlan at (916) 478-7251 at least two business days before the webinar. Please note that all webinars have live captioning.

Read the Frequently Ask Questions.

Certificate Information


Refund and Cancelation Policy

Certificates will be emailed to each individual that registers and attends the full training within 2 business days after the webinar.

Before purchasing, please check that your system meets the Microsoft Office Live Meeting Requirements. To check, please click here.

No refunds. Please read our entire refund and cancelation policy.



Have questions about The Interactive Process and Determining Reasonable Accommodations? Contact Department of Fair Employment and Housing


Wednesday, February 6, 2013 from 1:00 PM to 2:00 PM (PST)

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Department of Fair Employment and Housing

The Department of Fair Employment and Housing (DFEH or Department), California’s civil rights agency. The Department takes in, investigates, conciliates, mediates and prosecutes violations under the Fair Employment and Housing Act (FEHA), Disabled Persons Act, Unruh Civil Rights Act and Ralph Civil Rights Act. The DFEH has five California offices in Elk Grove (Headquarters), Bakersfield, Fremont, Fresno and Los Angeles.

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