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The Future of Employee Engagement - Glasgow Event

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citizenM Glasgow Hotel

60 Renfrew Street

Glasgow

G2 3BW

United Kingdom

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Event description
SVL in partnership with NICE are delighted to invite you to this exclusive event to hear about "The Future of Employee Engagement"

About this Event

SVL Business Solutions would like to invite you to an exclusive event in Glasgow on Wednesday 22 May. We have industry speakers and expert practitioners assembled to talk you about the exciting future of Employee Engagement in Contact Centres.

Speakers from SVL, NICE, EE and the Student Loans Company will present key trends and practical solutions for EEM and WFM. You will be invited to participate and stay for a networking lunch at the end of, what we believe, will be a very informative day.

The day is laid out as follows:

  • 9:30 Arrivals and Tea/Coffee
  • 10:00 Welcome/Intro and Employee Engagement overview - Anne Holmes (SVL)
  • 10:15 Humanising the Contact Centre - Richard Abdy (SVL)
  • 10:35 The Student Loans Company employee engagement journey - Kymm Clarke (SLC)
  • 11:15 Break
  • 11:35 How do I do one more thing to help?' - pushing boundaries of current WFM technology for Employee Engagement- Liz Gorman (EE)
  • 12:15 The future of Employee Engagement -Ian Chappell (NICE)
  • 12:45 Any questions and wrap-up - Anne Holmes/Richard Abdy (SVL)
  • 13:00 Networking lunch

We look forward to welcoming you to CitizenM Hotel in Glasgow City Centre.

Please let us know if you have any special dietary requirements.

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Date and Time

Location

citizenM Glasgow Hotel

60 Renfrew Street

Glasgow

G2 3BW

United Kingdom

View Map

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