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The Future of Customer Service Public Workshop

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Location

Fairmont Royal York

100 Front Street West

Alberta Room

Toronto, ON M5J 1E3

Canada

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Description

COMPLIMENTARY WORKSHOP, COMPLIMENTARY CONTINENTAL BREAKFAST OR LUNCH

The Future of Customer Service Workshop: How to Assess your Customer Service Maturity

Is your customer service strategy future-proof? Today, customers have more choices: more products to choose from, and more devices and channels over which to seek customer service. What they don't have is patience - and customers leave you if their experiences are not in line with expectations. This workshop, developed by Forrester, will help benchmark your operations against customer service best practices. The results will help you:

• Build awareness of available technology
• Prioritize your digital transformation strategy, processes and technologies for loyalty-creating customer experiences
• Ideas to improve your customer service operations
• Discover what a Customer Service Maturity Assessment is
• Score your company’s performance
• Benchmark your operation


PICK YOUR SESSION

SESSION 1
Breakfast & Registration: 8:00AM – 9:00AM
Morning Session: 9:00AM – 11:00AM
One-to-One Sessions: 11:00 AM - 12:00 PM

OR

SESSION 2
Lunch: 12:30PM – 1:30 PM
Afternoon Session: 1:30 PM – 3:30 PM
One-to-One Sessions: 3:30 PM - 4:30 PM


Speaker

Paul McConnon | Director of Solution Consulting | ServiceNow

Paul is a Director of Solution Consulting for the Customer Service business unit at ServiceNow. After spending over a decade advising and managing contact centres, Paul has spent the last seven years working in in the customer service technology space. Paul is an expert in call centre operations and technology, service operations, and customer experience management.


  • *Registrations to be confirmed by email prior to the event
  • *Please register for only ONE SESSION*
  • *CSPN has the right to limit the number of attendees per session



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Date and Time

Location

Fairmont Royal York

100 Front Street West

Alberta Room

Toronto, ON M5J 1E3

Canada

View Map

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