The Flip Side of Dashboard Reports: How Clients Perceive What You Measure
Tuesday, September 10, 2013 from 1:00 PM to 2:00 PM (EDT)
San Francisco, California
London, United Kingdom
Law departments and law firms often face similar challenges, namely to demonstrate value to their stakeholders and clients.E-billing dashboards provide starting points for capturing and reporting billing and performance data, but the information may not paint the whole picture.
Successful relationships begin with an understanding of how value is defined, tracking and measuring the right stuff, and sharing each other’s sometimes conflicting interpretations of the results. This session brings together Susan O’Brien and Tim Corcoran in a discussion of challenges regarding potential misaligned perceptions of legal service value and opportunities to strengthen relationships using data. They will share real life experiences from contrasting viewpoints - law firms, law departments, and business units – and set you on the path towards developing mutually beneficial and highly regarded engagements.
Integrated Management Services
Integrated Management Services (IMS)
is a management consulting firm helping organizations to better meet their business goals. Experts at IMS take the guess
work out of making internal improvements, selecting new products and directly
meeting client needs.
The IMS commitment to providing results and value is reflected in the three-track approach to knowledge transfer and service delivery.