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The Fitzrovia Partnership - Customer Service Skills Workshop - 13 February...

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Location

The Fitzrovia Partnership c/o Arup

13 Fitzroy Street

London

W1T 4BQ

United Kingdom

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Description

Fitzrovia Partnership have teamed with THINK, Inspire, Create to provide a number of training courses to help employees further their skills in the workplace.

Nurturing relationships with your customers is a crucial part of running a successful business. In this age of automation and innovation, caring for your customers has never been so important.

What we'll cover;

  • Define what great customer service experience feels like

  • Appreciate why delivering great customer service is so important and why it's part of everyone's job

  • What's in it for you and why it will make your life easier

  • Loving what you do, how your attitude and behaviour influences outcomes

  • How to understand what their customer want and value

  • Different communication skills, adapting to the customer interaction

Learning outcomes;

  • Understanding the impact and influence you have and how to apply this to create positive outcomes.

  • The value of listening to understand solution - based service.

  • Techniques for adapting to different customer interactions

You will also get a workshop handout and a copy of Raving Fans book by Ken Blanchard to take away.

**Please note due to high demand and limiting numbers we can only accept one member of staff from any organisation**

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Location

The Fitzrovia Partnership c/o Arup

13 Fitzroy Street

London

W1T 4BQ

United Kingdom

View Map

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